Service Delivery Manager
17 hours ago
Service Delivery Excellence
As a key member of our team at MASTER MIND CONSULTANCY, you will be responsible for driving operational excellence and continuous improvement in our service delivery processes. Your expertise will help us refine our service levels, key management metrics, and goals, ensuring we meet and exceed customer expectations.
Leadership and Supervision
You will lead and supervise a team of professionals, setting goals, providing regular feedback, and conducting performance appraisals. Your coaching skills will help team members address process gaps, identify inefficiencies, and embed a culture of continuous improvement.
Collaboration and Communication
You will develop and maintain strong working relationships with internal partners and external customers, driving cross-functional teamwork and identifying solutions to complex operational problems. Your ability to communicate effectively will ensure consistent and high-quality services at all times.
Training and Development
You will identify training opportunities to build capability within the team, ensuring competency in performing Tower activities. Your support for Tower Leadership will help develop a strong culture promoting continuous learning and meeting/exceeding customer needs.
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