Service Delivery Manager
4 weeks ago
Service Delivery Excellence
As a key member of our team at MASTER MIND CONSULTANCY, you will be responsible for driving operational excellence and continuous improvement in our service delivery processes. Your expertise will help us refine our service levels, key management metrics, and goals, ensuring we meet and exceed customer expectations.
Leadership and Supervision
You will lead and supervise a team of professionals, setting goals, providing regular feedback, and conducting performance appraisals. Your coaching skills will help team members address process gaps, identify inefficiencies, and embed a culture of continuous improvement.
Collaboration and Communication
You will develop and maintain strong working relationships with internal partners and external customers, driving cross-functional teamwork and identifying solutions to complex operational problems. Your ability to communicate effectively will ensure consistent and high-quality services at all times.
Training and Development
You will identify training opportunities to build capability within the team, ensuring competency in performing Tower activities. Your support for Tower Leadership will help develop a strong culture promoting continuous learning and meeting/exceeding customer needs.
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Service Delivery Manager
3 weeks ago
Pune, Maharashtra, India D2N Solutions Full timeJob Description:We are looking for an experienced Service Delivery Manager to oversee and manage the delivery of IT services to our clients at D2N Solutions. In this role, you will ensure that service levels are met and that clients receive high-quality, reliable services. Your overall responsibilities will include managing delivery of 200+ FTE, delivering...
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IT Service Delivery Manager
2 weeks ago
Pune, Maharashtra, India BHTC Full timeIT Service Delivery ManagerAt BHTC, we are seeking a skilled IT Service Delivery Manager to lead our IT service delivery in the respective service area. The successful candidate will be responsible for ensuring that the business strategy is supported through the combination of technology/applications/solutions/services provided by the Corporate IT team and...
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Service Delivery Manager
1 month ago
Pune, Maharashtra, India Capgemini Engineering Full timeService Delivery ManagerAs a Service Delivery Manager at Capgemini Engineering, you will be responsible for overseeing the delivery of services to ensure they meet the agreed-upon standards and timelines. Your goal will be to ensure that the service delivery processes are efficient, effective, and aligned with industry best practices.Key...
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Service Delivery Manager
2 months ago
Pune, Maharashtra, India D2N Solutions Full timeLocation : PuneJob Description : Service Delivery Manager with a 20+ years of experience in tier 1 and 2 services companies with good banking domain experience, will own the overall responsibility for all aspects of Service Delivery for accounts assigned to you. Your overall responsibilities will include the following :- Responsible managing delivery of 200+...
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Service Delivery Manager
2 weeks ago
Pune, Maharashtra, India Fujitsu Full timeService Delivery Role Summary:Fujitsu is seeking an experienced Service Delivery Manager to lead the delivery of services to our clients. The successful candidate will have a strong understanding of service management, IT operations, and customer relationship management.Key Responsibilities:Service Introduction: Ensure new services are introduced in a...
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Service Delivery Manager
1 month ago
Pune, Maharashtra, India Fujitsu Full timeService Delivery ManagerAs a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our customers. This role requires a strong understanding of IT service management and a proven track record of delivering high-quality services.Key Responsibilities:Develop and implement service delivery plans that meet...
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Service Delivery Manager
3 weeks ago
Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full timeService Delivery Manager RoleThe Service Delivery Manager is responsible for ensuring effective service delivery within a single delivery center. Key performance indicators, service levels, and critical deliverables for service desk services are owned by this role.Main ResponsibilitiesPerformance management of a single delivery center.Adherence to standards,...
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Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India Fujitsu Full timeService Delivery ManagerAs a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management and the ability to lead multiple teams to achieve customer success.Key Responsibilities:Develop and implement service delivery plans that...
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Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India Fujitsu Full timeJob SummaryAs a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management principles and the ability to lead multiple teams to achieve customer success.Key ResponsibilitiesDevelop and implement service delivery plans that meet...
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Service Delivery Manager
2 weeks ago
Pune, Maharashtra, India Wipro Full timeJob Summary: We are seeking a skilled Service Delivery Manager to lead our Service Desk team in Hyderabad/Pune and Bangalore. The ideal candidate will have a strong background in Global Service Desk experience and excellent leadership skills.About the Role:Main Responsibilities:Manage all activities in the Delivery centerCoordinates Knowledge Managers,...
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Service Delivery Manager
1 month ago
Pune, Maharashtra, India MASTER MIND CONSULTANCY Full timeService Delivery ManagerAt MASTER MIND CONSULTANCY, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for leading the delivery of high-quality services to our clients.Key Responsibilities:Develop and implement strategies to improve service delivery and qualityLead...
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Service Delivery Manager
3 weeks ago
Pune, Maharashtra, India Arch Staffing Solutions LLP Full timeService Delivery OverviewArch Staffing Solutions LLP is seeking a skilled Service Delivery Manager to oversee the repair and maintenance of our clients' equipment. The ideal candidate will have a strong background in technical service and be proficient in coordinating with cross-functional teams to ensure timely and efficient delivery of services.Key...
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IT Service Delivery Manager
4 days ago
Pune, Maharashtra, India BHTC Full timeIT Service Delivery Manager Job DescriptionWe are seeking an experienced IT Service Delivery Manager to lead our IT service delivery in the respective service area. The successful candidate will be responsible for ensuring that our business strategy is supported through the combination of technology, applications, and services provided by our Corporate IT...
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Service Delivery Manager
1 month ago
Pune, Maharashtra, India Vodafone Full timeJob Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Vodafone. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our customers.Key Responsibilities:Develop and implement service design strategies to improve customer...
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IT Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India BHTC Full timeIT Service Delivery ManagerAt BHTC, we are seeking an experienced IT Service Delivery Manager to lead our IT service delivery in the respective service area. The successful candidate will be responsible for ensuring that the business strategy is supported through the combination of technology, applications, and solutions provided by the Corporate IT team and...
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IT Service Delivery Manager
1 month ago
Pune, Maharashtra, India Northern Trust Corporation Full timeAbout Northern Trust:Northern Trust is a leading financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We are committed to delivering exceptional service and expertise to our clients, and we are...
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Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India MASTER MIND CONSULTANCY Full timeService Delivery ManagerAt MASTER MIND CONSULTANCY, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for managing and analyzing reports, reviewing operational performance, and ensuring that our services meet agreed-upon service levels.Key Responsibilities:• Manage and...
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Service Delivery Manager
1 month ago
Pune, Maharashtra, India Servion Global Solutions Full timeJob Title: Service Delivery ManagerJob Summary:We are seeking a highly experienced Service Delivery Manager to lead our Cisco Contact Center Operations team. The successful candidate will have a strong background in managing support teams and experience with Cisco UCCE and outbound dialer systems.Key Responsibilities:Manage a team of support engineers to...
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Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India Servion Global Solutions Full timeJob Title: Service Delivery ManagerJob Description:As a Service Delivery Manager at Servion Global Solutions, you will be responsible for managing Cisco Contact Center Operations for a Banking customer. This role requires experience in managing a support team with Cisco UCCE, outbound dialer, and the ability to work 2 Saturdays in a month.Key...
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Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India MASTER MIND CONSULTANCY Full timeService Delivery ManagementAt MASTER MIND CONSULTANCY, we are seeking a skilled Service Delivery Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in service management and continuous improvement, with the ability to analyze operational performance and implement process...