Service Delivery Manager
4 weeks ago
Job Summary
As a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management principles and the ability to lead multiple teams to achieve customer success.
Key Responsibilities
- Develop and implement service delivery plans that meet customer expectations and contractual obligations.
- Lead multiple teams to deliver services in line with standard processes and SOPs.
- Manage contract scope and handle scope creep within the account.
- Act as a bridge between the client and service delivery teams to resolve quality issues promptly and efficiently.
- Monitor and maintain compliance to processes and industry standards.
- Participate in internal and external audits and present information on quality and process adherence.
- Work with project managers to ensure delivery and support client engagement with regards to risks and issues.
- Understand trading models and be accountable for forecasting and management of the account P&L.
- Identify opportunities for new business and account growth.
- Drive RAID management in accordance with standard process.
Requirements
- Over 6 years of service delivery experience in an IT operations environment.
- Strong understanding of ITIL and service management principles.
- Ability to lead multiple teams and drive customer success.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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