MES Service Delivery Manager

1 month ago


Pune, Maharashtra, India Capgemini Engineering Full time
About the Job

We are seeking a highly skilled MES Service Delivery Manager to oversee the end-to-end MES service delivery lifecycle, ensuring seamless planning, implementation, operation, and continuous improvement.

Key Responsibilities:

  • Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
  • Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
  • Ensure adherence to SLAs, SLOs, and regulatory requirements.
  • Manage service requests, incidents, and problems while maintaining compliance.
  • Coordinate with IT infrastructure, quality assurance, and regulatory affairs teams.
  • Build and lead a high-performing MES service delivery team.
  • Provide coaching, mentoring, and development opportunities for team members.
  • Foster a culture of compliance, quality, and continuous improvement within the team.
  • Build strong relationships with customers.
  • Understand customer needs and requirements in the context of life sciences regulations.
  • Manage customer expectations and resolve issues promptly while maintaining compliance.
  • Proactively identify and address customer pain points and regulatory challenges.
  • Liaise with various product (operations, validation) experts and subject matter experts to determine the requirements for the new MBR.
  • Troubleshoot and defects resolution during validation of Master Batch Records.
  • Strong Pharmaceutical, Bio Tech, Manufacturing and Shop Floor Order processes knowledge to convert the site requirements into Batch Records.
  • Experience Required:
    • Design and creation of complex MBR for Weighing & Dispensing, Manufacturing and Packaging processes.
    • Site specific requirement analysis for each of the above processes and convert them into Batch Records.
    • Validation of the created MBRs for site deployment.
    • Experience on Werum PAS-X System Administration, GMBRs, PVL, PMBR's, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data.
    • Designing and developing State Diagrams in MES.
    • Determining updates for Master Data, State Diagrams, Equipment management.
    • Experience on SAP-MES interface, L2 integrations, report development.
    • Hands on Experience in Werum PAS-X Specification, Execution, Compliance & Performance Module.
    • Experience in Werum PAS-X - Configuration, Customization.
    • Experience on Werum PAS-X Installation, Upgrade, Development and Configuration.
    • Knowledge of GxP, GAMP, 21 CFR Part 11.

Requirements:

  • Proven experience in MES implementation and support within the life sciences industry.
  • Deep understanding of MES functionalities and industry best practices.
  • Strong knowledge of relevant regulations (e.g., FDA, EMA, GxP) and compliance requirements.
  • Experience in IT service management frameworks (ITIL) is preferred.

What We Offer:

As a MES Service Delivery Manager at Capgemini Engineering, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the life sciences industry.



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