Service Delivery Manager
1 month ago
The Service Delivery Manager – MES is responsible for overseeing the implementation, support, and continuous improvement of Manufacturing Execution Systems (MES) within client organizations.
Main Responsibilities:
- Oversee the end-to-end delivery of MES projects, including planning, execution, and post-implementation support.
- Act as the primary point of contact for clients regarding MES services, addressing any issues, and ensuring high levels of customer satisfaction.
- Lead and manage service delivery teams, including MES consultants, engineers, and support staff. Provide guidance, training, and mentorship to team members to enhance their skills and performance.
- Identify opportunities for process improvements and optimization within MES solutions and service delivery practices.
- Ensure that service delivery meets or exceeds the agreed-upon SLAs and performance metrics.
- Coordinate with vendors and third-party service providers as needed to support MES implementations and support.
- Prepare and present regular reports to senior management and clients on project status, service performance, and other relevant metrics.
- Develop and implement risk mitigation strategies to address potential issues proactively.
Requirements:
- Excellent problem-solving, analytical, and communication skills.
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