MES Delivery Manager

3 weeks ago


Pune, Maharashtra, India Capgemini Engineering Full time

About the Role

As a MES Delivery Manager, you will oversee the end-to-end service delivery lifecycle for our clients in the life sciences industry, ensuring seamless implementation and operation of manufacturing execution systems.

Key Responsibilities:

  • Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
  • Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
  • Ensure adherence to SLAs, SLOs, and regulatory requirements.
  • Manage service requests, incidents, and problems while maintaining compliance.
  • Coordinate with IT infrastructure, quality assurance, and regulatory affairs teams.
  • Build and lead a high-performing MES service delivery team.
  • Provide coaching, mentoring, and development opportunities for team members.
  • Foster a Culture of Compliance, Quality, and Continuous Improvement

Requirements:

  • Proven experience in MES implementation and support within the life sciences industry.
  • Deep understanding of MES functionalities and industry best practices.
  • Strong knowledge of relevant regulations (e.g., FDA, EMA, GxP) and compliance requirements.
  • Experience in IT service management frameworks (ITIL) is preferred.

About Capgemini Engineering

Capgemini Engineering is a leading provider of engineering services, helping clients in the life sciences industry to improve their manufacturing operations through the effective implementation of manufacturing execution systems.



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