Senior Delivery Manager
3 days ago
This role is responsible for the overall delivery of IT services, ensuring that IT strategy is effectively executed, budgets are efficiently managed, and service levels meet or exceed expectations.
The IT Service Delivery Head will lead the implementation of IT strategy across the organization, ensuring alignment of IT projects with business goals and objectives. They will drive continuous improvement in IT processes and services, develop and manage the IT budget, and monitor and control expenditures to ensure financial objectives are met.
The IT Service Delivery Head will oversee the selection, implementation, and management of service management tools, ensure service level agreements (SLAs) are defined, monitored, and met, and develop and maintain strong relationships with stakeholders to ensure service delivery meets business needs.
The ideal candidate will have a strong understanding of ITIL framework and service management best practices, excellent project management skills, and proven experience in IT service delivery and management.
Key Responsibilities:
1) IT Strategy Execution:
Lead the implementation of IT strategy across the organization.
Ensure alignment of IT projects with business goals and objectives.
Drive continuous improvement in IT processes and services.
2) IT Budget Planning:
Develop and manage the IT budget.
Monitor and control expenditures to ensure financial objectives are met.
Identify cost-saving opportunities and optimize resource allocation.
3) Service Management: Asset Classification and Protection & SLA:
Handle IT compliance of IT services.
Oversee the selection, implementation, and management of service management tools.
Ensure service level agreements (SLAs) are defined, monitored, and met.
4) IT Portfolio Management:
Manage the IT project portfolio.
Ensure projects are delivered on time, within scope, and within budget.
Conduct regular portfolio reviews and status updates.
5) Leadership & Team Management:
Lead, mentor, and develop a high-performing team of IT professionals.
Foster a collaborative and innovative work environment.
Ensure team adherence to best practices and standards.
6) Stakeholder Engagement:
Act as a liaison between IT and business units to understand needs and expectations.
Communicate effectively with senior management and key stakeholders.
Address and resolve any issues impacting service delivery.
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