Senior IT Service Delivery Manager

1 week ago


Pune, Maharashtra, India Northern Trust Corporation Full time

About Northern Trust:

Northern Trust is a global financial institution committed to delivering innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We pride ourselves on our enduring principles of service, expertise, and integrity, which have been the foundation of our success for over 130 years.

IT Service Delivery Manager Role:

We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality services to our end-users.

The successful candidate will have a strong background in infrastructure operations, particularly in highly regulated manufacturing and automation environments.

Key Responsibilities:

  • Maintain high-performing operational service support functions for support of operational activities.
  • Ensure compliance, security, and effective delivery of services throughout the business.
  • Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review.
  • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Be accountable for the quality of the end-to-end service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

Working with Us:

At Northern Trust, we value a flexible and collaborative work culture where financial strength and stability enable us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

We believe in providing a workplace with a greater purpose, where you can build your career and make a meaningful impact.

Reasonable Accommodation:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.



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