Service Delivery Operations Expert

2 weeks ago


Pune, Maharashtra, India Servion Global Solutions Full time
Job Overview

We are seeking an experienced Service Delivery Manager to lead our Cisco Contact Center Operations team in a 24 x 7 support environment for a prominent Banking customer.

About the Role

This key position is responsible for managing a team of professionals who provide critical support for our client's contact center operations, leveraging expertise in Cisco UCCE and outbound dialer technologies.

Key Responsibilities
  • Manage and oversee the day-to-day activities of the Support team, ensuring seamless delivery of services
  • Leverage experience in managing complex technical environments to drive operational excellence
  • Collaborate with stakeholders to identify opportunities for process improvements and implement changes as needed
Requirements

To be successful in this role, you will need:

  • A minimum of 12 years of experience in a similar role or relevant industry
  • Strong leadership skills, with a proven track record of motivating and developing high-performing teams
  • Exceptional technical skills, with in-depth knowledge of Cisco UCCE and outbound dialer technologies
  • The ability to work effectively in a fast-paced environment, with a focus on delivering results under pressure
What We Offer

In return for your expertise, we offer a highly competitive salary range of $120,000 - $180,000 per annum, commensurate with experience. You will also have the opportunity to work with a dynamic team, contribute to the growth and success of our organization, and enjoy a range of benefits, including access to ongoing training and development programs, flexible working arrangements, and a comprehensive compensation package.



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