Service Delivery Director

4 days ago

Pune, Maharashtra, India D2N Solutions Full time
About the Role

D2N Solutions is seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of IT services. This role is responsible for ensuring that service levels are met and that clients receive high-quality, reliable services.

Key Responsibilities
  • Service Management: Oversee the delivery of IT services, ensuring that all service levels are met or exceeded.
  • Client Relationship Management: Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and effectively.
  • Service Level Agreements (SLAs): Define, monitor, and manage SLAs to ensure client satisfaction and adherence to contractual obligations.
  • Incident Management: Manage the resolution of incidents, ensuring minimal disruption to the client's business operations.
  • Problem Management: Identify root causes of recurring issues and work with teams to implement long-term solutions.
  • Change Management: Coordinate and manage changes to services, ensuring that changes are implemented smoothly with minimal impact on clients.
  • Process Improvement: Continuously review and improve service delivery processes to enhance efficiency, quality, and client satisfaction.
  • Reporting and Metrics: Track and report on service delivery performance, using key metrics and client feedback to drive improvements.
  • Team Leadership: Lead and mentor a team of service delivery professionals, ensuring they have the tools and knowledge to deliver high-quality services.
  • Vendor Management: Manage relationships with third-party vendors to ensure they meet service delivery standards and contribute to overall service quality.
  • Budget Management: Manage the budget for service delivery, ensuring cost-effective delivery of services while maintaining high standards of quality.
  • Client Satisfaction: Conduct regular client satisfaction surveys and use feedback to drive continuous improvement in service delivery.
Required Skills
  • Service Management Expertise: Strong experience in IT service management, including managing service delivery, SLAs, and ITIL processes.
  • Client Relationship Management: Proven ability to build and maintain strong client relationships, with a focus on client satisfaction.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
  • Leadership: Strong leadership skills with experience managing and mentoring a team of service delivery professionals.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex concepts clearly and effectively.
  • Process Improvement: Experience in process improvement and implementing best practices in service delivery.
  • Change Management: Knowledge of change management processes and the ability to manage changes effectively.
  • Technical Knowledge: Understanding of IT infrastructure, software development, and cloud services is a plus.
  • Project Management: Experience in project management and the ability to manage multiple projects simultaneously.
  • Vendor Management: Experience in managing third-party vendors to ensure service delivery standards are met.
  • Budget Management: Strong budgeting and financial management skills.

This is an exciting opportunity for a seasoned professional to join D2N Solutions and contribute to the delivery of high-quality IT services to our clients.

  • Strategic Delivery Director

    4 days ago

    Pune, Maharashtra, India Talentmatics Full time

    About Talentmatics">Talentmatics is a leading organization that values excellence and innovation. We are committed to delivering exceptional results and pushing the boundaries of what is possible.Job Overview">We are seeking an experienced Strategic Delivery Director to lead our delivery team and drive business growth. The successful candidate will have a...

  • Director of Quality Engineering and Delivery

    3 weeks ago

    Pune, Maharashtra, India Capgemini Full time

    Capgemini Seeks Director for Lead QE & T Delivery RoleWe are seeking a seasoned executive to lead our Quality Engineering and Testing (QE&T) delivery efforts.About the RoleThis is an exceptional opportunity for a Director-level professional with extensive experience in managing global testing delivery for large customers, as well as expertise in automation...

  • Technical Delivery Team Lead

    3 weeks ago

    Pune, Maharashtra, India Talentmatics Full time

    About the Role:Talentmatics is seeking a highly experienced Technical Delivery Team Lead - Sr. Director to lead our delivery team in Pune. As a key member of our organization, you will be responsible for managing a team of 100-150 professionals and overseeing the execution of various projects.Key Responsibilities:We are looking for a strategic leader who can...

  • Strategic Program Director for Global Customer Delivery

    2 weeks ago

    Pune, Maharashtra, India BirlaSoft Full time

    Job DescriptionAs a Strategic Program Director for Global Customer Delivery at BirlaSoft, you will play a pivotal role in driving the success of our global customer delivery projects.We are seeking an experienced and skilled professional to lead our program management team in delivering high-quality projects on time and within budget. The ideal candidate...

  • Senior Software Delivery Director

    2 weeks ago

    Pune, Maharashtra, India Ewaycorp Technologies Pvt. Ltd. Full time

    About the RoleWe are seeking a seasoned Senior Software Delivery Director to lead our high-performing software delivery teams and drive the successful execution of complex web development, custom software, and mobile app projects. The ideal candidate will have a strong technical background, experience in managing end-to-end software development processes,...

  • Data Analytics Director

    1 week ago

    Pune, Maharashtra, India Saama Full time

    Job DescriptionSaama, a pioneering life science solutions provider, seeks a visionary Data Analytics Director for its Financial Services division. As the key architect of data-driven strategies, you will lead teams in crafting innovative analytics solutions to propel business growth.This senior leadership role requires a seasoned professional with extensive...

  • Client Service Director

    4 weeks ago

    Pune, Maharashtra, India BNY Full time

    About BNYBNY is a leading global financial services company, empowering employees to grow and succeed. With a presence in nearly 20% of the world's investible assets, our 50,000+ team members bring their unique perspectives to create solutions that benefit businesses, communities, and individuals worldwide.We're proud to be a leader in innovation and...

  • IT Services Marketing Director

    2 weeks ago

    Pune, Maharashtra, India ITC WORLDWIDE Full time

    At ITC WORLDWIDE, we're seeking a seasoned IT Services Marketing Director to spearhead our digital marketing efforts in the United States & EU.The ideal candidate will define and execute a comprehensive marketing strategy to drive lead generation and sales growth across our core service lines: Finance Transformation & Outsourcing, IT Managed Services, and...

  • Strategic Delivery Director

    2 weeks ago

    Pune, Maharashtra, India DATAECONOMY Full time

    DataEconomy is a forward-thinking organization seeking an experienced Senior Delivery Manager to oversee key client engagements, leveraging expertise in Agile Project Deliveries, Client Management, P&L, and People Management.RequirementsA minimum of 15 years of experience in delivery, with at least 5 years in Project & Program Management for Application...

  • Service Delivery Leader

    2 weeks ago

    Pune, Maharashtra, India Fujitsu Full time

    Job OverviewFujitsu seeks an experienced Service Delivery Leader to manage and deliver seamless services to our clients. As a key member of our team, you will be responsible for ensuring the successful delivery of our services, aligning with our customers' vision and business outcomes.

  • Service Delivery Manager

    1 month ago

    Pune, Maharashtra, India Wipro Full time

    Job Summary: We are seeking a skilled Service Delivery Manager to lead our Service Desk team in Hyderabad/Pune and Bangalore. The ideal candidate will have a strong background in Global Service Desk experience and excellent leadership skills.About the Role:Main Responsibilities:Manage all activities in the Delivery centerCoordinates Knowledge Managers,...

  • IT Service Delivery Manager

    2 weeks ago

    Pune, Maharashtra, India BHTC Full time

    Job DescriptionBHTC is seeking an experienced IT Service Delivery Manager to lead our IT service delivery in the respective service area.About BHTCBHTC is a leading organization with a strong commitment to innovation and excellence. Our team is dedicated to delivering exceptional IT services that support our business goals.Key Responsibilities:Ensure...

  • IT Service Delivery Manager

    3 weeks ago

    Pune, Maharashtra, India BHTC Full time

    IT Service Delivery Manager Job DescriptionWe are seeking an experienced IT Service Delivery Manager to lead our IT service delivery in the respective service area. The successful candidate will be responsible for ensuring that our business strategy is supported through the combination of technology, applications, and services provided by our Corporate IT...

  • IT Service Delivery Manager

    2 weeks ago

    Pune, Maharashtra, India BHTC Full time

    **Job Description:**BHTC is seeking a highly skilled IT Service Delivery Manager to lead our IT service delivery in the respective service area. As an integral part of our Corporate IT team, you will be responsible for ensuring that our business strategy is supported through the combination of technology, applications, and solutions provided by our team.The...

  • Senior Client Service Director

    2 weeks ago

    Pune, Maharashtra, India BNY Full time

    About UsBNY, a leading global financial services company, is at the center of the world's financial system. Our 50,000+ employees bring their perspective to create solutions that benefit businesses, communities, and people worldwide.We continue to be an industry leader, awarded for innovating and creating inclusive workplaces. Through unique ideas and...

  • Customer Service Director

    1 month ago

    Pune, Maharashtra, India Tata Motors Full time

    Job SummaryAs a Customer Service Director at Tata Motors, you will be responsible for resolving customer issues and driving revenue through the service network. The ideal candidate will have a strong analytical mindset, excellent interpersonal skills, and the ability to lead teams.Key ResponsibilitiesResolve customer complaints and issues in a timely and...

  • Financial Services Operations Director

    5 days ago

    Pune, Maharashtra, India Poonawalla Fincorp Full time

    Job SummaryWe are seeking a highly experienced Financial Services Operations Director to lead our customer onboarding team at Poonawalla Fincorp. The ideal candidate will have a strong background in operations management, particularly in customer onboarding within the NBFC or financial services sector.About the RoleThe Financial Services Operations Director...

  • Global Client Service Director

    4 weeks ago

    Pune, Maharashtra, India BNY Full time

    At BNY, we empower our employees to grow and succeed.We're a leading global financial services company at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our diverse team of over 50,000+ employees collaborate globally to create innovative solutions for our clients that benefit businesses, communities, and...

  • Strategic Sourcing Director for Professional Services

    2 weeks ago

    Pune, Maharashtra, India The Edge Partnership Full time

    Job Overview:The Edge Partnership is seeking an accomplished Strategic Sourcing Director to lead our professional services sourcing and category strategy.

  • Engineering Services Delivery Leader

    2 weeks ago

    Pune, Maharashtra, India JLL Full time

    We are seeking an experienced Engineering Services Delivery Leader to join our team in the South Asia region. As a key member of our leadership team, you will be responsible for ensuring successful engineering and energy service delivery to our clients across the region.The ideal candidate will have a minimum of 10 years' experience in engineering and a...