Senior Client Service Director

5 days ago


Pune, Maharashtra, India BNY Full time

About Us

BNY, a leading global financial services company, is at the center of the world's financial system. Our 50,000+ employees bring their perspective to create solutions that benefit businesses, communities, and people worldwide.

We continue to be an industry leader, awarded for innovating and creating inclusive workplaces. Through unique ideas and talents, we help make money work for the world. This is what #LifeAtBNY is all about.

In our Asset Servicing, Client Experience team, we're seeking a future colleague for the role of Senior Client Service Director. This position is located in Pune, MH, offering a hybrid work arrangement.

This role involves:

  • Monitoring smooth service delivery for global clients
  • Supporting Relationship Managers on client account setup and governance
  • Collaborating with Relationship Managers on client fee pricing reviews
  • Engaging with clients and internal stakeholders to prevent revenue leakage
  • Being the point of contact for client invoice-related matters
  • Supporting financial targets by working towards process improvement and automation opportunities
  • Providing support for new service/product enhancements and developments (projects)

To succeed in this role, we're looking for someone with:

  • A Bachelor's degree or higher
  • 8-10 years of experience in the investment banking industry
  • Proficiency in MS Office tools (Excel, PowerPoint, Power BI)
  • Experience interacting with global clients is preferred
  • A proactive, focused attitude with an ability to meet stringent deadlines consistently

About the Role

The estimated salary for this role is ₹2,500,000 - ₹3,500,000 per annum, depending on qualifications and experience.

Our Culture and Benefits

At BNY, our culture empowers growth and success. We offer competitive compensation, benefits, and wellbeing programs rooted in excellence and a pay-for-performance philosophy. Access to flexible global resources and tools supports your life's journey. Focus on health, personal resilience, and financial goals as a valued member of our team, along with generous paid leaves and volunteer time.

Award-Winning Employer

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.



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