Senior Client Service Manager
2 weeks ago
Role Overview
BNY is seeking a highly skilled professional to fill the role of Senior Client Service Manager in our Asset Servicing, Client Experience team. This position is a key part of our global operations and requires a strong understanding of client needs and expectations.
Key Responsibilities
- Monitor and ensure smooth service delivery to our global clients
- Support Relationship Managers in client account setup and governance
- Collaborate with Relationship Managers to review client fee pricing
- Engage with clients and internal stakeholders to identify revenue leakage opportunities
- Act as a point of escalation for client inquiries and issues
- Support financial targets by identifying process improvement and automation opportunities
- Develop and maintain policies and procedures for the team
- Recruit, direct, and motivate staff to maximize their contribution and professional growth
Requirements
- Bachelor's degree or higher
- 10+ years of experience in the investment banking industry
- 3+ years of people management experience
- Experience interacting with global clients is preferred
- Proactive and focused attitude towards work with ability to meet stringent deadlines
Why BNY?
BNY is a leading global financial services company with a strong culture of innovation and inclusivity. We offer highly competitive compensation, benefits, and wellbeing programs that support our employees' growth and success. As an equal employment opportunity employer, we value diversity and strive to create an inclusive workplace.
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