Client Service Senior Analyst

6 days ago


Pune, Maharashtra, India E902 DWS India Private Limited, Maharashtra Branch Full time
About the Role

We are seeking a highly skilled and experienced Client Service Senior Analyst to join our team at E902 DWS India Private Limited, Maharashtra Branch. As a Client Service Senior Analyst, you will play a critical role in ensuring the smooth operation of our client-facing services, providing exceptional support to our clients, and contributing to the growth and development of our team.

Key Responsibilities
  • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
  • Develop and implement effective client service strategies, ensuring high levels of client satisfaction and loyalty.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure seamless delivery of client services.
  • Identify and capitalize on opportunities to upsell and cross-sell services to clients, driving revenue growth and increasing market share.
  • Stay up-to-date with industry trends, competitor activity, and regulatory changes, ensuring our services remain competitive and compliant.
  • Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently.
Requirements
  • Minimum 5 years of experience in a client-facing role, preferably in the financial services industry.
  • Proven track record of delivering exceptional client service, with a strong focus on customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong knowledge of industry trends, competitor activity, and regulatory changes.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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