Senior Operations Analyst

6 days ago


Pune, Maharashtra, India FIS Full time
Job Title: Senior Operations Analyst

At FIS, we are seeking a highly skilled Senior Operations Analyst to join our team. As a key member of our operations team, you will be responsible for leading weekly and monthly planning meetings to discuss staffing plans, volumes forecasts, and recommendations for offline based on historical information.

Key Responsibilities:

  • Lead weekly planning meetings to discuss staffing plans, volumes forecasts, and recommendations for offline based on historical information.
  • Lead monthly consulting meetings to discuss staffing, hiring, and volumes, including a look back and a look forward at the staffing and volumes forecast to measure results against business goals.
  • Proactively develop approaches, products, and services that meet or exceed client expectations and address business priorities.
  • Identify shared goals with clients and be proactive in pursuing them.
  • Proactively identify future possibilities and opportunities to enhance the effectiveness and efficiency of the supported business unit.

Requirements:

  • 1-year of customer service experience
  • 1-year experience working in a high-volume call center
  • Excellent customer service skills that build high levels of customer satisfaction

What We Offer:

  • A competitive salary with attractive benefits, including private medical and dental coverage insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern work environment and a dedicated and motivated team
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration and respect

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

Sourcing Model:

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.



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