Senior Client Service Manager

4 weeks ago


Pune, Maharashtra, India BNY Full time

Role Overview

We are seeking a highly skilled and experienced professional to join our Asset Servicing, Client Experience team as a Vice President, Client Service II. This role is located in Pune and will be responsible for monitoring smooth service delivery for our global clients.

Key Responsibilities

  • Support Relationship Managers on client account setup and governance
  • Manage client fee pricing review in collaboration with Relationship Managers
  • Actively engage with clients and internal stakeholders to plug revenue leakage
  • Act as escalation contact for our clients, striving to assist our clients in resolving complex or non-routine client issues and inquiries.
  • Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies
  • Responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
  • Recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

Requirements

  • Bachelor's degree or higher is required
  • 10+ years in investment banking industry
  • 3+ years people management experience
  • Experience in interacting with global clients is preferred
  • Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines

About BNY

BNY is a leading global financial services company at the center of the world's financial system. We touch nearly 20% of the world's investible assets and have a culture that empowers employees to grow and succeed. We are a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.

Our Culture

We are committed to creating a workplace that is inclusive, diverse, and equitable. We have been recognized for our efforts in this area, including being named one of the Best Places to Work for Disability Inclusion and receiving a 100% score on the Human Rights Campaign Foundation's Corporate Equality Index.

Our Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.



  • Pune, Maharashtra, India BNY Full time

    Role OverviewBNY is seeking a highly skilled professional to fill the role of Senior Client Service Manager in our Asset Servicing, Client Experience team. This position is a key part of our global operations and requires a strong understanding of client needs and expectations.Key ResponsibilitiesMonitor and ensure smooth service delivery to our global...


  • Pune, Maharashtra, India Tempest Advertising Full time

    About Tempest Advertising: We are a highly awarded national agency with branches in Bangalore, Hyderabad, and Pune, offering exciting opportunities to work on high growth brands across various sectors.Our team of professionals, drawn from Indian and Multi-national companies, focuses on delivering value to clients across traditional and digital platforms.We...


  • Pune, Maharashtra, India NICE Full time

    Job Title: Senior Client Services Program ManagerAt NICE, we're a market leader in the global market, and we're always looking for talented individuals to join our team. As a Senior Client Services Program Manager, you'll play a key role in overseeing multiple projects and initiatives that support our organization's strategic goals.Key Responsibilities:Lead...


  • Pune, Maharashtra, India BNY Full time

    We're seeking a skilled professional to join our Asset Servicing, Client Experience team as a Senior Associate, Client Service. In this role, you'll be responsible for monitoring smooth service delivery for our global clients, supporting Relationship Managers on client account setup and governance, and actively engaging with clients and internal stakeholders...


  • Pune, Maharashtra, India BNY Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Pershing India Operations team as a Vice President, Client Processing and Operations Lead. This role is located in Pune, Maharashtra, and offers a hybrid work arrangement.In this role, you will be responsible for managing an operational team dealing with the clearing and...


  • Pune, Maharashtra, India BNY Full time

    About the RoleWe are seeking a Senior Associate, Client Service to join our Asset Servicing, Client Experience team. This role is located in Pune, and we offer a hybrid work model.Key ResponsibilitiesMonitor smooth service delivery for our global clientsSupport Relationship Managers on client account setup and governanceManage client fee pricing review in...


  • Pune, Maharashtra, India Data Axle Full time

    Job Title: Senior Associate, Client ServicesData Axle Inc. is a leading provider of data, marketing solutions, sales, and research services. Our Pune office is a strategic global centre of excellence, delivering mission-critical data services to customers worldwide using our proprietary cloud-based technology platform and business databases.Job Summary:The...

  • Senior Associate

    2 weeks ago


    Pune, Maharashtra, India BNY Full time

    Role Overview: We're seeking a highly skilled Senior Associate to join our Asset Servicing, Client Experience team in Pune. This role will focus on delivering exceptional client service and supporting Relationship Managers on client account setup and governance.Key Responsibilities:Monitor smooth service delivery for our global clients and support...


  • Pune, Maharashtra, India BNY Full time

    Role OverviewWe are seeking a highly skilled and experienced professional to join our Asset Servicing, Client Experience team as a Senior Associate, Client Service. This role is located in Pune and will be a key member of our global client service team.Key ResponsibilitiesMonitor and ensure smooth service delivery for our global clientsSupport Relationship...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Transform Your Career with BNY MellonBecome a key player in our Middle Office team as a Vice President, Client Service I. This hybrid role in Pune, India, offers a unique blend of business analysis, project management, and client support responsibilities.Key Responsibilities:Business Process Discovery: Collaborate with operations SMEs to review process and...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    The Bank of New York Mellon Corporation is a leading global financial services company. As a key player in the industry, we are "determined to be the best" in everything we do. We are committed to delivering exceptional results for our clients, while fostering a culture of inclusion and excellence.This position is a great opportunity to join our talented...


  • Pune, Maharashtra, India BNY Full time

    Role OverviewWe are seeking a highly skilled and motivated Senior Associate, Client Service to join our Asset Servicing, Client Experience team. As a key member of our team, you will be responsible for monitoring smooth service delivery for our global clients.Key ResponsibilitiesSupport Relationship Managers on client account setup and governanceManage...


  • Pune, Maharashtra, India GenZS Recruitment Solutions Full time

    About the job:At GenZS Recruitment Solutions, we're seeking a Client Servicing Manager to join our team in Shivaji Nagar, Pune.Key Responsibilities:Client management and coordinationHandle client content management and social media page managementCoordinating with the in-house creative teamOn-time documentation of data and making business proposalsMaking...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Unlock Your PotentialBNY Mellon is a leading global financial services company that offers a wide range of career opportunities. We are seeking a highly motivated and detail-oriented Senior Associate, Client Service to join our Middle Office team in Pune, India.About the RoleThis is a hybrid role that requires strong analytical and communication skills. The...


  • Pune, Maharashtra, India E902 DWS India Private Limited, Maharashtra Branch Full time

    DescriptionAt E902 DWS India Private Limited, Maharashtra Branch, we are seeking a skilled Client Service Senior Analyst to join our team. As a Client Due Diligence (KYC) Assurance professional, you will serve as an escalation point and represent the Client Due Diligence (CDD) team in front of senior stakeholders from the Business, AML/Compliance, and...


  • Pune, Maharashtra, India BNY Full time

    About the Role:We are seeking a skilled Client Service Representative to join our Corporate Trust business team in Pune. As a key member of our team, you will be responsible for providing exceptional client service and support in a fast-paced environment.Key Responsibilities:Provide routine and non-routine client service and transactional support...


  • Pune, Maharashtra, India BNY Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Client Service Representative to join our Corporate Trust business team in Pune. As a key member of our team, you will be responsible for providing exceptional client service and support in a fast-paced environment.Key Responsibilities:Provide routine and non-routine client service and...


  • Pune, Maharashtra, India Invokhr Full time

    Job Title: Senior Client Relationship ManagerAbout the Role:In this pivotal position at Invokhr, you will be responsible for developing and maintaining strong relationships with our esteemed B2B clients. To succeed in this role, you must possess excellent communication and interpersonal skills, be able to analyze market trends, and have a deep understanding...


  • Pune, Maharashtra, India BNY Full time

    Job SummaryWe are seeking a highly skilled Client Service Associate to join our team at BNY. In this role, you will provide quality and complex client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing, reconciliations, and accounting services.Key ResponsibilitiesApply expertise...


  • Pune, Maharashtra, India BNY Full time

    Role OverviewWe are seeking a skilled Client Processing Representative I to join our team at BNY. In this role, you will provide high-quality, complex client service and support to internal and external clients, ensuring timely and accurate processing of transactions, reconciliations, and account updates.Key ResponsibilitiesApply expertise and judgment in...