Senior Associate, Client Service Expert

5 days ago


Pune, Maharashtra, India BNY Full time

About the Role

We are seeking a Senior Associate, Client Service to join our Asset Servicing, Client Experience team. This role is located in Pune, and we offer a hybrid work model.

Key Responsibilities

  • Monitor smooth service delivery for our global clients
  • Support Relationship Managers on client account setup and governance
  • Manage client fee pricing review in collaboration with Relationship Managers
  • Engage with clients and internal stakeholders to identify revenue leakage opportunities
  • Point of contact for client's invoice-related matters
  • Contribute to process improvement and automation opportunities to generate efficiencies
  • Support new service/product enhancements and developments

Requirements

  • Bachelor's degree or higher is required
  • 6-8 years of experience in the investment banking industry
  • Proficiency in MS Office tools (Excel, PowerPoint, Power BI)
  • Experience interacting with global clients is preferred
  • Proactive and focused attitude with strong time management skills

About BNY

BNY is a leading global financial services company with a strong culture of excellence. We empower our employees to grow and succeed, offering competitive compensation, benefits, and wellbeing programs. We are committed to diversity, equity, and inclusion, and we are proud of our awards and recognition as a top workplace for innovation, equality, and sustainability.



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