Senior Travel Associate
4 weeks ago
About the Role:
We are seeking a highly skilled Senior Travel Associate to join our team. As a Senior Travel Associate, you will be responsible for providing expert travel consultation and managing travel requests for our clients.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via multiple channels and provide proactive travel consultation
- Book reservations for air travel, hotel, and car rentals with accuracy
- Handle travel arrangements with complete confidentiality and offer high-touch services
- Arrange innovative and creative special services as requested by the client
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of the issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain and seek expansion of current knowledge and have a growth mindset
- Achieve individual and contractual service level goals related to telephone, quality, and productivity
- Maintain client profiles, ensuring special requests and reward program information are included
About You:
We are looking for a candidate with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. Strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally is required.
Requirements:
- Strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA
- Proficiency on GDS systems is mandatory
- Ability to deliver high levels of customer service to travelers
- Willingness to work weekends and be able to deal with on-call provision for after-office hours/weekends/public holidays
About Us:
We are a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.
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