Senior Travel Associate

4 weeks ago


Pune, Maharashtra, India ADVITO Full time

About the Role:

We are seeking a highly skilled Senior Travel Associate to join our team. As a Senior Travel Associate, you will be responsible for providing expert travel consultation and managing travel requests for our clients.

Key Responsibilities:

  • Accurately and efficiently handle incoming requests via multiple channels and provide proactive travel consultation
  • Book reservations for air travel, hotel, and car rentals with accuracy
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Arrange innovative and creative special services as requested by the client
  • Solve problems on the spot using various tools and expert communication skills
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary
  • Able to make independent decisions under difficult situations
  • Maintain and seek expansion of current knowledge and have a growth mindset
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity
  • Maintain client profiles, ensuring special requests and reward program information are included

About You:

We are looking for a candidate with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. Strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally is required.

Requirements:

  • Strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA
  • Proficiency on GDS systems is mandatory
  • Ability to deliver high levels of customer service to travelers
  • Willingness to work weekends and be able to deal with on-call provision for after-office hours/weekends/public holidays

About Us:

We are a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.



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