Senior Manager, Operations and Client Services

3 days ago

Pune, Maharashtra, India BNY Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Pershing India Operations team as a Vice President, Client Processing and Operations Lead. This role is located in Pune, Maharashtra, and offers a hybrid work arrangement.

In this role, you will be responsible for managing an operational team dealing with the clearing and settlement of UK and overseas trades. You will require both hands-on management and strategic planning skills to succeed in this position.

Key Responsibilities
  • Manage multiple teams conducting Clearing, Corporate Actions / Settlement or Custody Processing activities.
  • Responsible for resource allocation and ensuring projects are on schedule and to budget.
  • Provide a consistent client service level model and ensure that all service levels are consistently satisfied or exceeded.
  • Develop policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards.
  • Recruit, direct, motivate, and develop staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
  • Set departmental budgets and conduct resource planning. Develop business plans for team/group operations.
  • Ensure all client queries received by the team are reviewed and resolved in line with expectations and ensure delivery of a high level of client service both internally and externally.
  • Maintain departmental control models, produce MI, and monitor KRIs to ensure they are up to date and reflective of processes to ensure regulatory breaches are minimised.
  • Ensure all tasks and duties that fall within the team's responsibility are completed in a timely and accurate manner. Escalation of any material issues.
  • Coordinate testing and ensure test scripts are up to date and reflective of live process, plus support of software releases.
  • Keep up to date with industry developments and changes.
  • Undertake projects or tasks as required.
Requirements
  • Experience of managing multi-disciplinary teams ideally across multiple locations.
  • Direct experience of dealing with a wide range of employee relations activities.
  • Strong operational experience in related financial services discipline ideally clearing and settlement.
  • Demonstrable understanding of FCA, CASS, and CBI CAR rules.
  • Strong systems skills/ability to define MI/manipulate data (ideally intermediate+ Excel) Senior management/Board experience.
About BNY

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're committed to creating a workplace that is inclusive, diverse, and equitable. We believe that our differences are what make us stronger, and we're dedicated to creating a culture that values and celebrates individuality.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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