Client Service Representative

3 days ago


Pune, Maharashtra, India BNY Full time
Job Summary

We are seeking a highly skilled Client Service Representative to join our Corporate Trust business team in Pune. As a key member of our team, you will be responsible for providing exceptional client service and support in a fast-paced environment.

Key Responsibilities:

  • Provide routine and non-routine client service and transactional support functions.
  • Interact with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
  • Process account related transactions per scheduled events/client authenticated direction.
  • Answer inquiries and resolve problems or issues.
  • Manage situations which may require adaptation of response or extensive research according to client response.
  • Oversight and reconciliation of accounts.
  • Escalate more complex situations to senior colleagues.
  • Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.

Requirements:

  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 0-3 years of total work experience strongly preferred.
  • Intermediate to advanced excel skills.
  • Attention to detail, multi-tasking, sense of urgency and using initiative.
  • Client Service/Operations experience within financial services is strongly preferred.
  • Corporate Trust background preferred.
  • Finance/accounting, compliance/reporting, reconciliation background experience preferred.

About BNY:

BNY is a leading global financial services company at the center of the world's financial system. We touch nearly 20% of the world's investible assets and are committed to empowering our employees to grow and succeed. Our culture speaks for itself, with awards such as America's Most Innovative Companies, Fortune, 2024, and World's Most Admired Companies, Fortune 2024.

Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.



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