Director of Global Client Management

4 days ago


Pune, Maharashtra, India BNY Full time
Job Summary

We are seeking a seasoned professional to join our Asset Servicing, Client Experience team as a Director of Global Client Management. This role is located in Pune, Mahrashtra - HYBRID.

About the Role

In this position, you will be responsible for monitoring smooth service delivery for our global clients, supporting Relationship Managers on client account setup and governance, managing client fee pricing review in collaboration with Relationship Managers, actively engaging with clients and internal stakeholders to plug revenue leakage, and acting as an escalation contact for our clients.

  • Be responsible for monitoring smooth service delivery for our global clients.
  • Support Relationship Managers on client account setup and governance.
  • Manage client fee pricing review in collaboration with Relationship Managers.
  • Actively engage with clients and internal stakeholders to plug revenue leakage.
  • Act as escalation contact for our clients, striving to assist our clients in resolving complex or non-routine client issues and inquiries.

You will also support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies, responsible for the development and maintenance of policies and procedures for your team, and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.

Furthermore, you will recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

About You

To be successful in this role, we're seeking a candidate with a Bachelor's degree or higher and 10+ years in investment banking industry experience, including 3+ years people management experience. Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines are essential qualities for this position.



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