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Customer Service Director

2 months ago

Pune, Maharashtra, India Tata Motors Full time

Job Summary

As a Customer Service Director at Tata Motors, you will be responsible for resolving customer issues and driving revenue through the service network. The ideal candidate will have a strong analytical mindset, excellent interpersonal skills, and the ability to lead teams.

Key Responsibilities

  • Resolve customer complaints and issues in a timely and effective manner.
  • Develop and implement strategies to increase sales and revenue through the service network.
  • Lead and manage teams to achieve high customer satisfaction and sales targets.

Requirements

  • 7-8 workshops (dealerships & TASS) in a state.
  • 15-20 key accounts & STU (State Transport Undertaking)
  • 3-7 years of experience in a technical and/or customer servicing role.

Tata Motors Leadership Competencies

  • Developing Self and Others
  • Leading Change
  • Driving Execution
  • Leading by Example
  • Motivating Self and Others
  • Customer Centricity

Functional Competencies

  • Knowledge of Automobiles
  • Strong analytical and problem-solving skills
  • Interpersonal skills