ServiceNow ITOM Delivery Expert

2 days ago


Pune, Maharashtra, India Claidroid Full time

Unlock the Power of Digital Transformation

At Claidroid Technologies, we're driving innovation in Enterprise Service Management and Enterprise Security. Our cutting-edge solutions span ServiceNow, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), and Identity as a Service (IDaaS). With global presence in India, Helsinki, and the USA, we're on a mission to expand our talented team.

We're looking for a skilled ServiceNow ITOM Delivery Expert.

Location: Pune

Mode: Hybrid (Work-from-home and on-site flexibility)

Key Responsibilities:

  • CMDB, Discovery, and Service Mapping: Develop and implement ITIL CMDB models and work with top public cloud vendors (AWS, Azure, Google Cloud). Manage Docker, Kubernetes, and VMware environments.
  • System Administration: Leverage extensive experience with Unix and Windows servers, including advanced domain and system admin tasks.
  • Event Management: Expertise in platforms like Netcool, HPOM, and SolarWinds. Skilled in handling SNMP traps, MIBs, and OIDs.
  • Scripting and Automation: Proficiency in PowerShell, Perl, Python, JavaScript, and XPath scripting. Strong knowledge of Ruby, Java, and RegEx.
  • Enterprise Application Configuration: Hands-on experience in deploying applications like Oracle, WebSphere, and Apache.
  • Consultancy Skills: Exceptional communication and presentation abilities, with proven experience leading ITSM solution development and delivery.

Qualifications:

  • Minimum 3+ years of experience in ITOM or IT services/consulting.
  • Strong knowledge of ITIL (Foundation level or higher), with familiarity in frameworks like COBIT or IT4IT.
  • Proficiency in Web Technologies (XML, HTML, JavaScript) and experience in a SaaS environment.
  • Understanding of technical components such as LDAP, VPN, SSL, SAML/SSO.
  • Bachelor's degree in Information Technology or related field, with demonstrated expertise in technical consulting roles.
  • Native or fluent proficiency in spoken and written English.

What We Offer:

  • Collaborate with a diverse, global team at the forefront of digital innovation.
  • Opportunities for professional growth and development in a dynamic environment.
  • Flexible hybrid working model to support work-life balance.
  • Estimated Salary: ₹ 18-25 lakhs per annum (approximately $22,000-$31,000 USD per year).


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