ServiceNow ITOM Delivery Expert
2 days ago
Unlock the Power of Digital Transformation
At Claidroid Technologies, we're driving innovation in Enterprise Service Management and Enterprise Security. Our cutting-edge solutions span ServiceNow, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), and Identity as a Service (IDaaS). With global presence in India, Helsinki, and the USA, we're on a mission to expand our talented team.
We're looking for a skilled ServiceNow ITOM Delivery Expert.
Location: Pune
Mode: Hybrid (Work-from-home and on-site flexibility)
Key Responsibilities:
- CMDB, Discovery, and Service Mapping: Develop and implement ITIL CMDB models and work with top public cloud vendors (AWS, Azure, Google Cloud). Manage Docker, Kubernetes, and VMware environments.
- System Administration: Leverage extensive experience with Unix and Windows servers, including advanced domain and system admin tasks.
- Event Management: Expertise in platforms like Netcool, HPOM, and SolarWinds. Skilled in handling SNMP traps, MIBs, and OIDs.
- Scripting and Automation: Proficiency in PowerShell, Perl, Python, JavaScript, and XPath scripting. Strong knowledge of Ruby, Java, and RegEx.
- Enterprise Application Configuration: Hands-on experience in deploying applications like Oracle, WebSphere, and Apache.
- Consultancy Skills: Exceptional communication and presentation abilities, with proven experience leading ITSM solution development and delivery.
Qualifications:
- Minimum 3+ years of experience in ITOM or IT services/consulting.
- Strong knowledge of ITIL (Foundation level or higher), with familiarity in frameworks like COBIT or IT4IT.
- Proficiency in Web Technologies (XML, HTML, JavaScript) and experience in a SaaS environment.
- Understanding of technical components such as LDAP, VPN, SSL, SAML/SSO.
- Bachelor's degree in Information Technology or related field, with demonstrated expertise in technical consulting roles.
- Native or fluent proficiency in spoken and written English.
What We Offer:
- Collaborate with a diverse, global team at the forefront of digital innovation.
- Opportunities for professional growth and development in a dynamic environment.
- Flexible hybrid working model to support work-life balance.
- Estimated Salary: ₹ 18-25 lakhs per annum (approximately $22,000-$31,000 USD per year).
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