ServiceNow Technical Lead
1 week ago
Role Overview
TEKsystems is seeking a skilled ServiceNow Technical Lead to join our team. In this role, you will be responsible for developing and implementing IT Service Management (ITSM) and Service Portfolio Management (SPM) solutions on the ServiceNow platform.
Key Responsibilities:
- ITSM & SPM Expertise: Develop, configure, and implement ITSM and SPM solutions on the ServiceNow platform, ensuring alignment with business objectives.
- ITOM Discovery & CMDB Management: Oversee discovery processes and ensure the integrity and accuracy of the Configuration Management Database (CMDB).
- Technical Debt Remediation: Identify and address technical debt within the ServiceNow environment, streamlining processes and enhancing performance.
- Collaborative Development: Work closely with cross-functional teams to gather requirements, provide technical solutions, and ensure alignment with business objectives.
- Documentation & Training: Create and maintain technical documentation and provide training and support to team members and end-users as needed.
Top Skills Required:
Salary: $120,000 - $180,000 per year, depending on experience and qualifications.
1. ITSM: Strong experience with IT Service Management best practices and ServiceNow module implementations.
2. SPM: Proficiency in Service Portfolio Management to optimize service delivery and enhance customer satisfaction.
3. ITOM Discovery & CMDB: Expertise in IT Operations Management, including setting up and managing discovery processes and maintaining a reliable CMDB.
Benefits:
- Innovative Projects: Opportunity to work on cutting-edge projects, enhancing your skills and experience in emerging technologies.
- Career Growth: Join a forward-thinking company that values professional development and offers pathways for career advancement.
- Collaborative Environment: Be part of a supportive team that encourages knowledge sharing and innovation.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum 3 to 9 years of experience in ServiceNow development and administration.
- Strong understanding of ITIL principles and practices.
- Proven experience with integration tools and APIs within ServiceNow.
- Excellent problem-solving and analytical skills.
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