Technical ServiceNow Developer
4 days ago
ServiceNow ITSM Specialist Role
MINDTEL GLOBAL PRIVATE LIMITED is seeking an experienced ServiceNow ITSM Specialist to join our team. The successful candidate will be responsible for designing, implementing, and enhancing ServiceNow ITSM solutions to drive operational efficiency and improve service delivery.
This role requires deep technical knowledge of the ServiceNow platform, strong analytical skills, and the ability to work closely with clients or internal stakeholders to provide customized solutions that align with business objectives.
Key Responsibilities :
- Design and implement ServiceNow ITSM solutions, focusing on ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).
- Customize ServiceNow applications and facilitate process improvements by developing custom workflows, UI policies, UI actions, business rules, and client scripts.
- Integrate ServiceNow with third-party tools and services (REST, SOAP, APIs) for data import/export and other automation needs.
- Implement and adhere to ITIL best practices in the development and maintenance of ITSM solutions.
- Collaborate with stakeholders, business analysts, and other IT teams to gather and analyze requirements for ITSM functionality.
- Continuously enhance and optimize the ServiceNow platform to ensure scalability, stability, and performance.
- Conduct unit testing, system testing, and integration testing to ensure quality code and provide support for any issues that arise post-deployment.
- Create and maintain comprehensive technical and process documentation for all customizations and enhancements within the ServiceNow platform.
- Provide ongoing support, administration, and maintenance of the ITSM system, including upgrades and patch management
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