Technical ServiceNow Support Specialist

3 days ago


Pune, Maharashtra, India Birlasoft Full time
Job Description

We are seeking a skilled Technical ServiceNow Support Specialist to join our team at Birlasoft.

Key Responsibilities:

  • Incident Management: Resolve ServiceNow incidents efficiently, adhering to SLAs.
  • User Assistance: Provide technical support for ServiceNow functionalities and modules.
  • System Monitoring: Identify and resolve potential issues in ServiceNow applications proactively.
  • Troubleshooting: Diagnose technical problems, offering solutions or workarounds as needed.
  • Configuration Management: Maintain and update ServiceNow configurations, including workflows, business rules, UI actions, and client scripts.
  • Collaboration: Work closely with cross-functional teams to ensure seamless integration and support of ServiceNow applications.
  • Documentation: Create comprehensive documentation for support processes, configurations, and troubleshooting procedures.
  • Training and Knowledge Transfer: Conduct training sessions and knowledge transfer activities to ensure proficiency in using ServiceNow.
  • Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of ServiceNow support services.
Qualifications

To be successful in this role, you will require:

  • Experience: Proven experience in a technical support role, with a strong background in supporting ServiceNow applications.
  • Technical Skills: Proficiency in ServiceNow platform, including configuration, customization, and scripting (JavaScript, GlideScript, etc.).
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
  • Certifications: ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are highly desirable.
  • Team Player: Ability to work effectively in a team environment, collaborating with various stakeholders to achieve common goals.
  • Customer Focus: Strong customer service orientation, with a commitment to delivering high-quality support and service.
Salary Estimate

The estimated salary for this position is around $80,000 - $110,000 per annum, depending on qualifications and location.



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