Senior ServiceNow HRSD Technical Specialist
14 hours ago
About the Role:
">ITQube LTD is seeking a skilled Senior ServiceNow HRSD Technical Specialist to join our team. As a key member of our IT team, you will be responsible for designing and implementing ServiceNow HR Service Delivery (HRSD) solutions, including Case and Knowledge Management, Employee Service Center, and HR Service Portal.
Main Responsibilities:
">- Configure and implement ServiceNow HRSD solutions to meet business requirements
- Develop and manage REST API integrations between ServiceNow and external systems
- Leverage ServiceNow scripting (JavaScript, Glide) to automate processes, build business rules, client scripts, script includes, and manage workflows
- Configure and manage Advanced Work Assignment (AWA) for task automation and workload distribution
- Use Performance Analytics (PI) to provide actionable insights into key HR metrics
- Configure Transform Maps to load data through integrations, ensuring smooth data migration and synchronization
- Design and manage workflows for HR lifecycle events such as onboarding, transitions, and offboarding
- Work closely with internal stakeholders, HR teams, and external partners to understand business needs, ensure solution alignment, and provide support during project execution
Requirements:
">- Strong hands-on ServiceNow experience, with a focus on HRSD for at least 3 years
- Proven experience in integrating ServiceNow with third-party systems using REST API
- Strong expertise in ServiceNow scripting and automation (JavaScript, Glide)
- Proficient in advanced ServiceNow functionalities like Advanced Work Assignment (AWA) and Performance Analytics (PI)
- Experience with Transform Maps to handle data loading and integration
- Hands-on experience managing HR lifecycle events (e.g., onboarding, transitions, offboarding) within ServiceNow
- ServiceNow HRSD Implementer certification is required
- Excellent coordination and communication skills, with the ability to collaborate with internal and external stakeholders
- Strong problem-solving and analytical skills
- Additional ServiceNow certifications are a plus
What We Offer:
">A competitive salary range of $120,000 - $160,000 per annum, depending on experience.
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