Technical ServiceNow Automation Specialist
1 day ago
We are seeking an experienced and innovative Technical ServiceNow Automation Specialist to join our team at Ensono. As a key player in our Automation Engineering group, you will play a pivotal role in designing and implementing complex workflows, tools, and processes that ensure the highest levels of availability and reliability across all our applications.
About the Role:
- Critical Responsibilities:
- Vast experience in designing and implementing complex workflows and flows
- Catalog item development (including code and configuration logic)
- Perform integrations using ServiceNow orchestration or Integration Hub. Experience in using existing spokes and custom integration in single and distributed environments.
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Hands-on coding and scripting (automation) experience using OO languages – JavaScript, Python and integrating same in workflows
- Proficient knowledge of Linux/Windows OS and Bash/Powershell scripting
- Proficiency in web technologies such as HTTP, REST/SOAP, AJAX, JSON
- Solid understanding of data structures, Application Scoping, algorithms, object-oriented design and design patterns
- Understanding the concepts of Task-based applications, Core data and the interplay across the platform
- Knowledge of managing Update Sets, Releases and Clones as it pertains to SDLC across multiple ServiceNow instances
- Knowledge of ServiceNow CSM and familiarity with CSM to ITSM integrations
- Experience designing and configuring security in Domain Separated and CSM environments
What You'll Need:
- A deep understanding of the business or functional requirements and a foundational knowledge of ServiceNow to effectively capture the requirements.
- During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall ServiceNow framework.
- Collect requirements from functional teams to decompose high-level information into technical, functional, and non-functional details
- Identify, prioritize, model, and document business, process, automation, and data requirements.
- Perform detailed requirements analysis to critically evaluate the information gathered from various sources, reconcile conflicts, and identify any critical missing information required by developers to enable configuration or customization.
- Partner with the Solution Architect and development team to determine the best technical solution to address the requirements.
- Ensure requirements are understood, developed, tested, and delivered to specification.
- Create exhaustive Test cases to cover all the scenarios and participate in testing of Integrated solutions.
- Demo the solution to functional teams to obtain UAT.
- Design and implement E2E trainings to clients and internal team members.
- A minimum of 2 years of experience with ServiceNow, having knowledge of ITSM, ITOM, and CSM modules and related automation.
- Experience in Process automation, Lean six sigma, Project Management is an added advantage.
Benefits and What We Offer:
- $100,000 - $140,000 annual salary, based on experience
- A dynamic work environment with opportunities for growth and professional development
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- The chance to work with a talented team of professionals who share your passion for technology and innovation
About Us:
At Ensono, we are committed to helping our clients achieve their business outcomes through digital transformation. Our team of experts provides consulting, mainframe, and application modernization services, as well as public cloud migration and cloud-native development. With over 3,500 associates globally and headquartered in greater Chicago, we have the expertise and resources to help our clients succeed in today's fast-paced business landscape.
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