ServiceNow ITSM Specialist

4 days ago


Pune, Maharashtra, India Stratacent Full time

Job Title: ServiceNow ITSM Specialist


Job Type: Full-Time


Shift Timing: UK Shift


We are looking for a skilled ServiceNow ITSM Specialist to join our team at Stratacent India Private Limited. The ideal candidate will have good knowledge in implementing the IT Service Management framework for Incident, Problem, Change Management, Knowledge Management, Service Request Management, Service Catalogs, Release Management, Performance Analytics, and Human Resource Service Delivery.


Key Responsibilities:



  • Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes.
  • Implement the IT Service Management framework for Incident, Problem, Change Management, Knowledge Management, Service Request Management, Service Catalogs, Release Management, Performance Analytics, and Human Resource Service Delivery.
  • 3rd party software integrations with ServiceNow.
  • Skills Required:

    • Experience in software development life cycle (SDLC) in developing and designing user experiences of applications.
    • Experience in performing enhancements in HRSD.
    • Hands-on experience in creating Users, roles, and User Groups.
    • Experience in migrating the changes across various environments in ServiceNow using Update-Sets.
    • Experience in loading the data into ServiceNow using import sets.
    • Experience in configuring the Business Rules, Client Scripts, UI Policies, Scheduled Jobs, UI Actions, SLAs in ServiceNow.
    • Knowledge of ITSM/ITIL best practices.
    • Experience in implementation of ServiceNow ITSM suite, HRSD, CMDB, CSDM, Asset Management.
    • Experience in integrating tools in ServiceNow and other similar tools using MidServer, web services, email.
    • Ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions.
    • Talent for creating client satisfaction; ability to focus on the client value in all work.

5+ years of experience with ServiceNow required.

Employee Benefits:



  • Group Medical Insurance
  • Cab facility
  • Meals/snacks
  • Continuous Learning Program

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, colour, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.



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