ServiceNow Developer
4 weeks ago
ServiceNow Developer Role
As a skilled ServiceNow Developer at SELSOFT, you will be responsible for designing, developing, and customizing ServiceNow applications, modules, and workflows to meet the organization's CMDB and ITSM requirements.
Key Responsibilities:
- Develop ServiceNow solutions, including designing, developing, and customizing ServiceNow applications, modules, and workflows.
- Implement and maintain the Configuration Management Database (CMDB), including designing and defining configuration item (CI) classes, relationships, and attributes.
- Ensure data integrity, accuracy, and consistency within the CMDB.
- Design and implement IT Service Management (ITSM) processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM modules.
- Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.).
- Automate manual tasks and processes within ServiceNow.
- Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes.
- Develop ServiceNow widgets, UI policies, and client scripts as required.
- Perform thorough testing of ServiceNow configurations, customizations, and integrations.
- Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.
- Collaborate with cross-functional teams to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions.
- Provide support and troubleshooting assistance to end-users.
- Document technical designs, configurations, and processes related to ServiceNow development.
- Conduct training sessions and create user guides for ServiceNow functionalities and best practices.
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