Delivery Operations Strategist

5 days ago


Pune, Maharashtra, India Agivant Technologies India Private Limited Full time

Delivering Excellence in Operational Efficiency

About the Role

We are seeking an exceptional Delivery Operations Strategist to drive operational excellence across our organization. Reporting directly to the Chief Delivery Officer, you will act as a key partner in optimizing service delivery processes, ensuring smooth customer onboarding, and implementing standardized execution frameworks.

This role demands a unique blend of operational expertise, analytical thinking, deep technical understanding, problem-solving skills, and a passion for continuous improvement. You will collaborate closely with various teams to ensure successful project delivery, maintain project health, and proactively identify and mitigate risks.

Responsibilities:

  • Operational Strategy: Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
  • Project Health Management: Monitor the health of projects across the company, identifying potential risks and issues, and collaborating with project teams to implement mitigation strategies.
  • Solution Design: Contribute to technical solution design, considering factors such as feasibility, scalability, and performance.
  • Customer Onboarding: Develop and implement efficient and effective onboarding processes for new clients, ensuring a seamless transition and positive initial experience.
  • Standardization and Optimization: Design and implement standardized templates and frameworks for project execution, status reporting, and governance, promoting consistency and efficiency across all projects.
  • Performance Measurement: Define and track key performance indicators (KPIs) for service delivery, analyze data to identify areas for improvement, and report on program success to senior management.
  • Compliance Management: Establish and maintain a robust compliance framework, ensuring adherence to industry regulations, data privacy laws, and company policies.

Requirements

Qualifications:

  • Experience: Proven track record of successfully managing delivery operations and complex IT projects at scale in the IT services industry, with at least 8+ years of experience in a similar role.
  • Technical Expertise: Strong technical background with a deep understanding of commonly used technologies like Java, .NET, AWS, Azure, React, etc.
  • Operational Excellence: Strong understanding of operational processes, best practices, and frameworks.
  • Analytical Skills: Exceptional analytical and problem-solving skills with the ability to interpret data, identify trends, and draw meaningful conclusions.
  • Solutioning Skills: Demonstrated ability to contribute to technical solution design, considering various factors such as feasibility, scalability, and performance.
  • Process Improvement Expertise: Experience with process improvement methodologies (Lean, Six Sigma) and a demonstrated ability to drive operational efficiency.
  • Compliance Management: Knowledge of industry regulations, data privacy laws, and compliance frameworks.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical audiences, including C-level executives.
  • Leadership Skills: Proven ability to influence and collaborate with cross-functional teams to achieve common goals.
  • Data-Driven Mindset: Strong understanding of data analysis techniques and a passion for using data to drive decision-making.


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