Global Operations Strategist

2 weeks ago


Pune, Maharashtra, India Zendesk Full time

Job Title: Global Operations Strategist

Job Summary:

Zendesk is seeking a dynamic and experienced Global Operations Strategist to join our CIO organization. In this role, you will play a pivotal part in driving our global growth and managing vendor relationships, ensuring that our strategic objectives are met.

Key Responsibilities:

  • Create and implement strategic plans to grow our global workforce within the CIO organization.
  • Serve as the primary liaison with our Build-Operate-Transfer partner (Persistent) in India, ensuring clear communication and operational efficiency.
  • Streamline operations and improve efficiency in the context of global expansion.
  • Collaborate with senior leadership to create and implement plans that align with organizational goals.
  • Monitor and evaluate vendor performance to ensure quality service delivery and achievement of targets.
  • Develop and manage budgets related to workforce expansion and vendor management activities.
  • Identify and mitigate risks associated with vendor relationships and global expansion.
  • Ensure compliance with laws, regulations, and organizational policies.
  • Encourage collaboration across different teams to promote cohesive and aligned operations.
  • Provide hands-on execution for initiatives and resolve potential issues.
  • Leverage data and analytics to inform decisions and evaluate the effectiveness of initiatives.
  • Partner with business leaders to build operational capabilities.
  • Take charge of effective adoption and enablement strategies through strong leadership in managing change and communications.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field. Equivalent experience will also be considered.
  • 8+ years of leadership experience in driving transformation, operations, and program execution in a global capacity.
  • Experience managing 3rd party relationships, preferably with Build-Operate-Transfer models and managed services.
  • Proficient in crafting operational strategy and scaling business operations.
  • Knowledge of IT & Data organizations, product model structure, and agile delivery methodologies.
  • Excellent data interpretation and communication skills.
  • Highly self-motivated and passionate about building and leading high-performance teams.
  • Ability to adapt and thrive in ambiguous and rapidly evolving situations.

About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.



  • Pune, Maharashtra, India Zendesk Full time

    Job Title: Global Operations StrategistJob Summary:Zendesk is seeking a dynamic and experienced Global Operations Strategist to join our CIO organization. In this role, you will play a pivotal part in driving our global growth and managing vendor relationships, ensuring that our strategic objectives are met.Key Responsibilities:Create and implement strategic...

  • Investment Strategist

    2 weeks ago


    Pune, Maharashtra, India Ethiqual Global Full time

    Investment Strategist RoleWe are seeking an Investment Strategist to join our team at Ethiqual Global. The successful candidate will be responsible for developing and implementing investment strategies that align with the company's objectives, risk tolerance, and market conditions.Key Responsibilities:Develop and implement investment strategies based on...


  • Pune, Maharashtra, India InterSources Full time

    Key Responsibilities:As a Global Account Strategist at InterSources, you will be responsible for daily interactions with clients to understand their requirements and timelines for open roles. You will be the strong channel between our Directors of Recruitment and the team of recruiters, allocating open positions to the team with specified timelines and...


  • Pune, Maharashtra, India AireSpring Full time

    Job SummaryAireSpring is seeking a highly skilled Global Pricing Strategist to join our team. As a key member of our international pricing team, you will be responsible for building quotes for our sales managers and collaborating with telecom carriers, sales agents, and other staff members.Key Responsibilities Develop and implement pricing strategies to meet...


  • Pune, Maharashtra, India Zendesk Full time

    Job OverviewZendesk is seeking a seasoned Principal Operations Manager to drive global growth and manage vendor relationships within our CIO organization. This role requires a strategic thinker who can create and implement plans to scale our global workforce and improve operational efficiency.Develop and execute strategic plans to grow our global workforce...


  • Pune, Maharashtra, India Sagan Full time

    Job Title: Global Digital Marketing StrategistWe are seeking a highly skilled Global Digital Marketing Strategist to enhance our online presence across various digital channels.Key Responsibilities:Create and implement comprehensive digital marketing plans to achieve our company's objectives and drive growth.Manage social media accounts and oversee online...


  • Pune, Maharashtra, India Zendesk Full time

    Job OverviewZendesk is seeking a seasoned Principal Operations Manager to drive global growth and manage vendor relationships within our CIO organization.Key ResponsibilitiesDevelop and implement strategic plans to scale our global workforce within the CIO organization.Collaborate with senior leadership to create and implement plans that align with...

  • Brand Strategist

    2 weeks ago


    Pune, Maharashtra, India Global Step Full time

    Job Title: Head – BrandJob Summary:We are seeking a seasoned Brand Strategist to lead our brand initiatives and ensure consistency across all service areas. The ideal candidate will have a minimum of 10+ years of experience in crafting brand strategies, orchestrating PR activities, and executing B2B communications.Key Responsibilities:Develop and implement...

  • Brand Strategist

    2 weeks ago


    Pune, Maharashtra, India Global Step Full time

    Job Title: Brand Strategist - GlobalStepJob Summary:As a Brand Strategist at GlobalStep, you will play a key role in shaping the company's brand identity and messaging. You will work closely with various departments to align brand initiatives with their strategies and ensure a consistent brand experience.Key Responsibilities:* Develop a comprehensive brand...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Fulcrum Digital seeks a seasoned Tech Operations Strategist to spearhead the management and optimization of its production environment. As a key member of the team, you will define and execute strategies for Application Performance Monitoring and Optimization, ensuring seamless operations and minimal downtime.Your primary responsibilities will include...


  • Pune, Maharashtra, India E-QL BUSINESS SOLUTIONS PVT. LTD. Full time

    Job Profile:E-QL BUSINESS SOLUTIONS PVT. LTD. seeks a seasoned Operations Strategist to oversee the execution of IT and software projects. Key responsibilities include:Developing and implementing project management strategiesManaging project development and distribution networksCoordinating business key account managementHandling software and data management...

  • Solution Strategist

    4 days ago


    Pune, Maharashtra, India IDeaS Revenue Solutions Full time

    We're seeking a seasoned professional to join our team as a Solution Strategist at IDeaS Revenue Solutions.About the Role:As a Solution Strategist, you will be responsible for providing advanced level of subject matter expertise to our clients and internal teams in relation to the excellent deployment, support, and usage of IDeaS products and services. You...

  • Investment Strategist

    2 weeks ago


    Pune, Maharashtra, India Ethiqual Global Full time

    Investment Strategy & Portfolio Management:At Ethiopian Global, we are seeking a skilled Investment Strategist to develop and implement investment strategies that align with the company's objectives, risk tolerance, and market conditions. - Define and execute investment strategies to maximize returns while minimizing risk.- Collaborate with analysts and...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Global Financial Operations SpecialistJob Summary: We are seeking a highly skilled Global Financial Operations Specialist to join our team at WNS Global Services. The successful candidate will be responsible for managing financial operations, ensuring compliance with regulatory requirements, and providing exceptional customer service.Key...


  • Pune, Maharashtra, India BNY Full time

    Senior Control StrategistBNY is seeking a Senior Control Strategist to join our Operations Control Management-Strategic Testing team. As a key member of our team, you will be responsible for identifying, analyzing, and minimizing complex areas of control testing, including design and operating effectiveness review, control and risk education, and operational...


  • Pune, Maharashtra, India Vodafone Full time

    Job DescriptionVodafone is seeking a highly skilled Cyber Security Strategist to join its team. As a Cyber Security Strategist, you will play a critical role in delivering cyber security activities that align with the company's global cyber security risk reduction strategy. You will be responsible for supervising a team of Cyber Security professionals who...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Pan IndiaJob Summary:We are seeking a highly skilled and experienced professional to join our team as a Pan India. The successful candidate will be responsible for managing financial operations, ensuring compliance with regulatory requirements, and mitigating risk.Key Responsibilities:Manage financial operations, including accounts payable,...


  • Pune, Maharashtra, India Ethiqual Global Full time

    Investment Portfolio Management:At Ethiqual Global, we are seeking a skilled Investment Portfolio Strategist to develop and implement investment strategies that align with our company objectives, risk tolerance, and market conditions. The ideal candidate will have a strong understanding of investment analysis, risk management, and performance monitoring.Key...


  • Pune, Maharashtra, India Practicology Full time

    About the RoleWe are seeking a skilled Digital Content Strategist to join our team. As a Digital Content Strategist, you will be responsible for creating and implementing digital content that elevates our long-term SEO and content strategies.Key ResponsibilitiesSupport the content team in responding to client queries.Execute all client deliverables and...


  • Pune, Maharashtra, India Ecolab Full time

    Job DescriptionIn Supply Chain Analytics Manager II role at Ecolab, you will be working closely with our global functional teams to develop business plans and strategies that drive business growth and improvement.Key responsibilities include:Developing and implementing end-to-end supply chain operations and analytics strategies to enhance product solutions...