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Global Operations Strategist

1 month ago

Pune, Maharashtra, India Zendesk Full time
Job Overview

Zendesk is seeking a seasoned Principal Operations Manager to drive global growth and manage vendor relationships within our CIO organization. This role requires a strategic thinker who can create and implement plans to scale our global workforce and improve operational efficiency.

  • Develop and execute strategic plans to grow our global workforce within the CIO organization.
  • Collaborate with senior leadership to create and implement plans that align with organizational goals.
  • Monitor and evaluate vendor performance to ensure quality service delivery and achievement of targets.
  • Streamline operations and improve efficiency in the context of global expansion.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 8+ years of leadership experience in driving transformation, operations, and program execution in a global capacity.
  • Experience managing 3rd party relationships, preferably with Build-Operate-Transfer models and managed services.
  • Excellent data interpretation and communication skills.

Zendesk is committed to creating a fulfilling and inclusive experience for our employees. Our hybrid way of working enables us to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.