Technical Application Support Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeApplicationSupport Full time ₹ 1,50,000 - ₹ 28,00,000
About the Role

This role entails delivering exceptional technical support to our global team, responsible for providing specialized assistance across a suite of financial market data and information services. Our solutions offer comprehensive financial pricing data and tools for bonds, CDS, and loans, as well as fair value data, equity volatility data, and securities lending data for stocks and bonds.

Our service delivers detailed liquidity metrics and transparent information about pricing sources and methodologies, with flexible delivery options tailored to client needs. The application support team focuses on continually enhancing support processes through collaboration, prioritizing proactive, technical, and innovative engagements across business stakeholders, operations, and development teams.

Job Description

We are seeking an experienced Application Support professional to join our team. This individual will be responsible for 2nd line technical application support for our Pricing and Reference Data applications. They will report directly to the regional support manager responsible for these systems and work closely with the global team to ensure high-quality support.

Key Responsibilities
  • Provide second-line technical support across Pricing and Reference Data applications, applying strong technical skills and good business knowledge to identify and resolve issues efficiently and in a timely manner.
  • Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
  • Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
Requirements
  • Experience in Application Support/DevOps with skills including Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Java.
  • Knowledge of cloud technologies such as AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking.
Benefits

This role offers opportunities for growth and development within a dynamic team. We provide a collaborative environment where professionals can thrive and contribute to the success of our organization.

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