Technical Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

Job Description:

Our organization is seeking an experienced Technical Support Specialist to join our team. This role involves providing technical guidance and support to end-users, ensuring prompt resolution of incidents and problems.

Key Responsibilities:
  • Diagnose and resolve issues related to System Configuration, Software, and COTS applications.
  • Provide break-fix support, advice, and assistance to Authorized Users.
  • Contact end-users via phone to schedule remote sessions and coordinate with onsite assistance if required.
  • Route and reassign calls to other levels of support as needed.
Requirements:
  • Minimum 2-3 years of relevant experience in a technical support role.
  • Working knowledge of Operating Systems such as Windows 7 and 10.
  • Fair understanding of ITIL practices in Incident Management, Request Management, and Problem Management.
About Us:

We are a trusted global innovator of business and technology services. We serve clients across various industries and are committed to helping them innovate, optimize, and transform for long-term success.

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