Technical Support Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeTroubleshooting Full time ₹ 15,00,000 - ₹ 20,10,000
Job Title: IT Support Specialist

About the Role:

We are seeking a skilled IT Support Specialist to join our organization. As an IT Support Specialist, you will provide exceptional technical support and guidance to end-users for various IT devices, applications, or processes.

  • Provide technical troubleshooting support to end-users for various IT devices, applications, or processes.
  • Record, update, and escalate support issues to the next level promptly.
  • Support all IT onboarding activities for end-users.
  • Work with internal IT teams on system testing, integration, and maintenance.
  • Discover new IT business tools to support business users and internal IT teams.
  • Implement process and technology improvements.

Requirements:

  • Excellent written and verbal communication skills.
  • Exceptional customer service skills.
  • Great team player.
  • Strong troubleshooting skills, bug-finding, and resolution.
  • Ability to work independently within a diverse global team.
  • IT software and hardware troubleshooting knowledge and skills.

Preferred Qualifications:

  • ITIL foundation certified.
  • Flexible scheduling.
  • Willingness to work in a rotational 24/7 environment.

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