Senior Technical Support Specialist

3 weeks ago


Noida, Uttar Pradesh, India HCLTech Full time
Hi Everyone

About the Company

HCL Tech is hiring for Senior Technical Support Specialist.

About the Role

The Senior Technical Support Specialist will be responsible for providing expert product support and technical guidance.

Responsibilities

- Expert Knowledge In Product Support (L1-L2-L3) Encompassing Troubleshooting, Escalation Management, And Technical Guidance.
- Strong Analytical Skills With The Ability To Identify And Mitigate Risks In Technical Operations.
- Excellent Communication Skills To Effectively Interact With Customers And Provide Technical Training.
- Proficiency In Developing Customer-Focused Solutions And Tools For Improved Support Processes.

Qualifications

- Relevant Industry Certifications Such As Itil Foundation, Comptia A+, Or Equivalent Certifications Are Optional But Highly Valued.

Required Skills - Product Support (L1-L2-L3)

- 12 to 15 Yrs of Experience
- Locations - Noida
- Notice Period - Immediate to 30 Days

  • Noida, Uttar Pradesh, India beBeeTechSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support Specialist JobWe are seeking a highly skilled technical support specialist to join our team. The successful candidate will provide expert guidance and assistance to colleagues, ensuring that all system problems are resolved accurately and promptly.Main Responsibilities:Provide technical guidance in activities associated with identifying,...


  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking a skilled and innovative professional to assume a key role in our technical support team as a Helpdesk Senior Associate.As a member of this esteemed team, you will provide level 2 technical guidance and assistance to our clients, leveraging your expertise to resolve complex technical issues efficiently.


  • Noida, Uttar Pradesh, India beBeeCustomercentricity Full time

    Job Description:">We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and resolving their issues in a timely and effective manner.Responsibilities:">Manage client inquiries via phone, email, or chatAnalyze and resolve complex technical...


  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support SpecialistWe are seeking a dedicated and skilled individual to provide exceptional technical support to our clients. As a key member of our team, you will be responsible for resolving client queries and issues in a timely and professional manner.Providing technical assistance to clients via various communication...


  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionAs a technical support specialist, you will provide assistance to end-users with issues related to operating systems, Microsoft Office, and Outlook.Troubleshoot and resolve problems associated with antivirus tools, proxy agents, and data loss prevention software.Prioritize and manage incidents, service requests, and change requests using...


  • Noida, Uttar Pradesh, India beBeeTechnician Full time ₹ 12,00,000 - ₹ 17,00,000

    Job Title: Technical Support Specialist">The Role of the IT Support Engineer involves handling escalated technical support incidents, which cannot be resolved by L1 support. This role requires deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems.">This...


  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

    IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and ensuring seamless service delivery.Key Responsibilities:Provide technical support to clients via phone,...


  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleWe are seeking a Technical Support Engineer to join our team.As a Technical Support Engineer, you will play a key role in providing top-notch technical support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to computing equipment, software, and network connectivity.Key...


  • Noida, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Overview">The Senior Service Desk Associate role advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. This includes screening, diagnosing, researching, and resolving user issues, as well as documenting service...


  • Greater Noida, Uttar Pradesh, India beBeeABAPspecialist Full time ₹ 60,00,000 - ₹ 72,00,000

    The role of a Senior ABAP Technical Specialist is a challenging position that requires a strong background in SAP RICEFW developments, Node.js, and Hana Calculation views. The ideal candidate should have at least 7 years of experience in SAP, with a minimum of 2 years in the GCC region.Main Responsibilities:Develop, modify, and optimize complex ABAP...