Technical Support Specialist

4 days ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

As a technical support specialist, you will provide assistance to end-users with issues related to operating systems, Microsoft Office, and Outlook.

  • Troubleshoot and resolve problems associated with antivirus tools, proxy agents, and data loss prevention software.
  • Prioritize and manage incidents, service requests, and change requests using helpdesk ticketing systems.
  • Utilize incident management tools to efficiently log, track, and close issues.
Required Skills and Qualifications

To succeed in this role, you should possess excellent communication skills, be able to work under pressure, and have a strong understanding of computer systems and software applications.

  • Technical skills: Proficiency in troubleshooting and resolving IT-related issues, knowledge of operating systems, MS Office, and Outlook.
  • Soft skills: Excellent communication, problem-solving, and time management skills.
Benefits

This role offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

  • Professional development opportunities, including training and certification programs.
  • A collaborative and inclusive team culture.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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