Technical Support Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a talented Technical Support Specialist to join our team. This is an exciting opportunity to work with a dynamic and innovative company, providing top-notch technical support to our clients.

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Job Description

This role involves working as part of a Level 1 Support team, responsible for providing first-line technical support to our customers via email and phone. You will be the primary point of contact for customer queries and issues related to our supported applications.


Your key responsibilities will include:

  • Triage incoming requests and assign to relevant Support Levels utilizing documentation
  • Ensure that all requests and incidents are responded within the time specified by Service Level Agreements
  • Document and add new issues/solutions to Knowledge Management Repository
  • Use soft skills such as Listening, Empathy, Courtesy, Client Centricity etc.

Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent written and verbal communication skills
  • Strong problem-solving capability and technical aptitude to resolve incidents
  • Experience of working with users outside India
  • Familiarity with Service Now or similar ticketing system
  • Eye for detail and good business acumen
  • Understanding of L1/L2 Support Operations

Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary package
  • Ongoing training and development opportunities
  • The chance to work on a variety of projects and develop your skills

Others

In addition to the above, we are looking for someone who is:

  • Flexible with rotational shifts
  • Passionate about client satisfaction and willing to go the extra mile to attain customer delight
  • Able to maintain and achieve high-quality standards in Support Operations

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