Technical Support Specialist

3 weeks ago

Noida, Uttar Pradesh, India Zafify Full time

About the Role

The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities

  • Respond to customer inquiries and provide technical assistance.
  • Diagnose and troubleshoot hardware and software issues.
  • Document and track customer interactions in our support system.
  • Collaborate with other teams to resolve complex issues.
  • Provide training and support to customers on product usage.

Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Relevant certifications are a plus.

Required Skills

  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Experience with customer support software.

Preferred Skills

  • Familiarity with networking concepts.
  • Knowledge of cloud services and applications.

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