Technical Support Specialist- API and Product

21 hours ago

Noida, Uttar Pradesh, India ba744c6c-90db-4683-abfb-4d9362b0c17e Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Technical Support Specialist

Location:
Sector-62, Noida

Company:
TechRyde Private Limited

Experience:
1 to 3 years (or more)

Employment Type:
Full-Time

Shift:
US Shift (Night Shift)

Work Mode:
5 days (In-office)

About TechRyde:
TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:
We are seeking a technically adept and customer-focused API & Product Support Specialist to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:


• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.


• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.


• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).


• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.


• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.


• Document common issues, solutions, and create support documentation and knowledge base articles.


• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.


• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:


• 1–3 years (or more) of experience in technical support, API support, or product support roles.


• Strong knowledge of RESTful APIs, API documentation, and integration practices.


• Hands-on experience with Postman, Swagger, or other API testing tools.


• Understanding of software development lifecycle and debugging techniques.


• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.


• Strong problem-solving skills and a proactive approach to resolving technical issues.


• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:


• Experience with API authentication methods (OAuth, API keys, etc.).


• Familiarity with log analysis and debugging tools.
• Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?


• Work on cutting-edge solutions shaping the future of hospitality and retail.


• A collaborative work environment with global clients and diverse projects.


• Growth opportunities and ongoing learning & development support.


• Flexible work culture and a supportive team.

How to Apply:
Send your updated resume to

with the subject line "API & Product Support Specialist – Application".

  • API and Product Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India TechRyde Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:API & Product Support SpecialistLocation:Noida, Sector 62Shift:US Shift (Night Shift)Work Mode:5 Days, Work from OfficeRole Description:This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring...

  • Technical Support Executive- API and Product

    3 days ago

    Noida, Uttar Pradesh, India ba744c6c-90db-4683-abfb-4d9362b0c17e Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support ExecutiveLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US Shift (Night Shift)Work Mode:5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in...

  • Cybersecurity

    2 weeks ago

    Noida, Uttar Pradesh, India Technical Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionHiring: Technical Specialist – Cybersecurity (Noida)We are hiring a Technical Specialist – Cybersecurity on behalf of our client for an exciting opportunity in Noida. If you have expertise in cybersecurity assessments and security audits, this role is perfect for you Job Details:Location: NoidaExperience: 2.5 – 5 yearsQualification:...

  • Technical Product Support Specialist

    2 days ago

    Noida, Uttar Pradesh, India PeopleX Ventures Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the Role:As a Product Support Specialist, you'll be the first line of contact for our client'scustomers. You'll work closely with our Customer Success and Engineeringteams to troubleshoot product issues, gather feedback, and help customersget the most out of our client's product.This is a customer-facing role that requires excellent communication...

  • Technical Support Specialist

    7 days ago

    Noida, Uttar Pradesh, India BeFiSc Full time

    About the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and...

  • Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Set & Forget Investors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Noida for a Support Specialist. The Support Specialist will be responsible for providing technical support and troubleshooting, assisting customers with inquiries, analyzing and resolving issues, and communicating effectively with team members and clients to ensure satisfaction.QualificationsStrong...

  • Technical Support

    5 days ago

    Noida, Uttar Pradesh, India VortexWeb Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are seeking aTechnical Support & Trainerwho can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear,...

  • Technical Support Executive

    1 week ago

    Noida, Uttar Pradesh, India celeckt Full time ₹ 1,92,000 - ₹ 2,56,000 per year

    JOB TITLE: Technical Support ExecutiveLOCATION: NoidaABOUT THE COMPANYInnomasch Media Private Limited was established in the year 2016. It is a digital broadcast agency that provides digital broadcasting solutions to its clients. It combines creativity, technology, and location to achieve customer engagement through relevant information being broadcasted...

  • Technical Documentation Specialist

    2 days ago

    Noida, Uttar Pradesh, India Ogive Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionOgive Technology is a well-reputed name in the aerospace and defense ecosystem, having executed various projects and continuing to work with the three services, DRDO, and DPSUs. We specialize in Predictive Maintenance/HUMS, Simulation and VR-based solutions, warehousing, and inventory management solutions with full customization, ideal for...

  • L1 Technical Support

    2 weeks ago

    Noida, Uttar Pradesh, India Appsierra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in...