Technical Product Support Specialist

2 days ago

Noida, Uttar Pradesh, India PeopleX Ventures Full time ₹ 4,00,000 - ₹ 12,00,000 per year

About the Role:

As a Product Support Specialist, you'll be the first line of contact for our client's

customers. You'll work closely with our Customer Success and Engineering

teams to troubleshoot product issues, gather feedback, and help customers

get the most out of our client's product.

This is a customer-facing role that requires excellent communication skills,

problem-solving ability, and comfort working in the Pacific Standard Time

zone.

Experience:
1-2 years

Location
: Noida | 8:30 PM to 6:30 AM IST

Budget:
Up to 10 LPA

Key Responsibilities:

● Responding promptly to customer queries via chat, email, and calls.

● Troubleshoot product issues, reproduce bugs, and work with the engineering

team to resolve them.

● Document and track customer interactions and resolutions in our support

system.

● Identify recurring product issues and proactively share feedback with the

product and engineering teams.

● Maintain up-to-date knowledge of our product features and roadmap.

● Contribute to help articles, FAQs, and internal documentation.

● Ensure exceptional customer satisfaction and quick turnaround times.

What we are looking for:

● 1–2 years of experience in a SaaS product support or customer-facing

technical role.

● Excellent written and spoken English; able to simplify technical concepts for

non-technical users.

● Comfortable with languages like Python and Java.

● Comfortable using tools like Intercom, Notion, Jira, or similar platforms.

● You enjoy helping others and take ownership until resolution.

● Comfortable working entirely in Pacific Standard Time hours (8:30 PM to 6:30 AM

IST)

  • Cybersecurity

    2 weeks ago

    Noida, Uttar Pradesh, India Technical Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionHiring: Technical Specialist – Cybersecurity (Noida)We are hiring a Technical Specialist – Cybersecurity on behalf of our client for an exciting opportunity in Noida. If you have expertise in cybersecurity assessments and security audits, this role is perfect for you Job Details:Location: NoidaExperience: 2.5 – 5 yearsQualification:...

  • Technical Support Specialist- API and Product

    21 hours ago

    Noida, Uttar Pradesh, India ba744c6c-90db-4683-abfb-4d9362b0c17e Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Technical Support SpecialistLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US Shift (Night Shift)Work Mode:5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in...

  • API and Product Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India TechRyde Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:API & Product Support SpecialistLocation:Noida, Sector 62Shift:US Shift (Night Shift)Work Mode:5 Days, Work from OfficeRole Description:This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring...

  • Technical Support Executive- API and Product

    3 days ago

    Noida, Uttar Pradesh, India ba744c6c-90db-4683-abfb-4d9362b0c17e Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support ExecutiveLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US Shift (Night Shift)Work Mode:5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in...

  • Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Set & Forget Investors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Noida for a Support Specialist. The Support Specialist will be responsible for providing technical support and troubleshooting, assisting customers with inquiries, analyzing and resolving issues, and communicating effectively with team members and clients to ensure satisfaction.QualificationsStrong...

  • Technical Support Specialist

    7 days ago

    Noida, Uttar Pradesh, India BeFiSc Full time

    About the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and...

  • Technical Support Executive

    1 week ago

    Noida, Uttar Pradesh, India celeckt Full time ₹ 1,92,000 - ₹ 2,56,000 per year

    JOB TITLE: Technical Support ExecutiveLOCATION: NoidaABOUT THE COMPANYInnomasch Media Private Limited was established in the year 2016. It is a digital broadcast agency that provides digital broadcasting solutions to its clients. It combines creativity, technology, and location to achieve customer engagement through relevant information being broadcasted...

  • Technical Documentation Specialist

    2 days ago

    Noida, Uttar Pradesh, India Ogive Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionOgive Technology is a well-reputed name in the aerospace and defense ecosystem, having executed various projects and continuing to work with the three services, DRDO, and DPSUs. We specialize in Predictive Maintenance/HUMS, Simulation and VR-based solutions, warehousing, and inventory management solutions with full customization, ideal for...

  • L1 Technical Support

    2 weeks ago

    Noida, Uttar Pradesh, India Appsierra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in...

  • Technical Customer Support

    5 days ago

    Noida, Uttar Pradesh, India Abracket Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Summary:We are seeking a motivated and detail-oriented Technical Customer Support Specialist to join our team. In this role, you will provide expert support to customers, troubleshoot technical issues, and ensure a smooth user experience with our products or services. This is a customer-facing position that requires strong problem-solving skills,...