Technical Support Specialist
1 week ago
Company Description
iNextErp Solutions Pvt. Ltd. is a leading provider of innovative and tailored technological solutions, empowering businesses across industries to streamline operations and achieve sustainable growth. Specializing in cloud-based ERP software, POS systems, CRM software, HRM modules, Supply Chain Management, and Accounting solutions, iNextErp helps organizations automate processes, enhance decision-making, and improve efficiency. With a focus on innovation and customization, the company delivers scalable ERP systems for seamless integration of business functions. iNextErp Solutions is committed to supporting digital transformation by enabling smarter, more efficient, and digitally empowered businesses from a single integrated platform.
Role Description
This is a full-time on-site role for a Technical Support Specialist, based out of Noida. The selected candidate will provide technical support to clients, analyze and troubleshoot technical issues, and ensure high levels of customer satisfaction. Responsibilities also include collaborating with internal teams to resolve client concerns, conducting system diagnostics, and offering guidance for optimizing ERP system functionalities.
Qualifications
- Proven proficiency in Technical Support and Troubleshooting
- Strong Customer Support and Customer Satisfaction abilities
- Solid Analytical Skills to assess and resolve technical issues efficiently
- Excellent communication and interpersonal skills to engage effectively with clients
- Capacity to work collaboratively with cross-functional teams and prioritize tasks effectively
- Familiarity with ERP systems and enterprise technology is preferred
- Bachelor's degree in IT, Computer Science, or related field is desirable
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