Product Support

1 week ago

Noida, Uttar Pradesh, India MCUBE Full time ₹ 3,50,000 - ₹ 6,50,000 per year

Location:
Noida

Experience:
2-4 years

Working Days:
5 days

Work Mode:
On-site

Responsibilities:


• Strong
product knowledge and problem-solving skills.


• Manage and resolve customer queries related to WhatsApp services efficiently.


•
Work closely with internal teams to ensure a seamless customer onboarding and support

process.


• Stay updated with
Meta products & Services to provide accurate information.


• Maintain customer relationships by offering proactive technical and product support.


• Analyze feedback and contribute to improving service delivery processes.


•
Assist the sales team by delivering comprehensive product demos to potential customers.

Skills Required:


• 2-4 years of experience in SaaS/IT Product Support, IT Sales, or Customer Interaction in a

software/technical product environment.


•
Strong understanding of technical products and the ability to explain them clearly to

customers.


• Ability to
learn quickly and adapt to new technologies and product updates.


• Excellent communication and problem-solving skills.


• Experience
working with WhatsApp Business API or similar platforms is a plus.


• A degree in BCA, BTech, or any IT-related field is an added advantage.


• Any other degree with relevant experience can also be acceptable.

Interested candidates can send their updated resumes to

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