Product Support Engineer

21 hours ago

Noida, Uttar Pradesh, India Venera Video Tech Pvt Ltd Full time

Designation: Product Support engineer

Job Description:

  • Trouble-shoot issues reported by global customers and prospects.
  • Follow-up with customers and internal teams until a ticket gets resolved.
  • Helping customers with their technical queries during pre-sales and post-sales.
  • Document and track issues to closure through helpdesk.
  • Preserve important inputs in repository taken from customer cases and update them in knowledge base.
  • Update/maintain Application documentation
  • Deliver product demos to global clients; capture and document additional requirements.
  • Capture customer feedback and communicate it to team for improvements.
  • Pre-release (UAT) testing of Application.
  • Conduct product assessment activities such as performance tests.
  • Monitor the Cloud services and maintain the upkeep of all Cloud systems.
  • Analyze logs, run MySQL queries, and use scripting to troubleshoot system behaviour.
  • Manage VPN Firewall to ensure secure remote access for employees.
  • Maintain and administer FTP servers to facilitate file transfer operations.
  • Handle NAS Management for efficient storage and data retrieval.
  • Utilize Zoho-desk for customer support.
  • Handle Stream Repository Management to organize and manage multimedia content.
  • Coordinate with Engineering/DevOps for bug fixes, escalations, and production incidents.
  • Conduct System Administration tasks to maintain workstations health.
  • Manage Network Administration tasks to ensure network reliability and performance.

Skills Required

  • Operating Systems: Proficiency in various operating systems such as Windows, Linux.
  • Excellent problem-solving skills and attention to detail.
  • Knowledge of SQL.
  • Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
  • Understanding of network security principles and best practices.
  • Knowledge of firewall technologies.
  • Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
  • Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
  • Strong verbal and written communication skills. Good command on English.
  • Willing to work in any shift as we will be providing 24x7 support.

Qualification:

  • BE/B.Tech, ME/ M.Tech from reputed engineering colleges

Experience: 0 - 2 Year

Location: Noida, Sec-68

Website:

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Application Question(s):

  • Please mention your expected CTC.
  • Please provide your academic score:

10th -

12th -

B.E. / B. Tech. -

M.E. / M. Tech. -

  • Are you comfortable with Job Location (Noida)?
  • Notice Period required to join?
  • Please provide your Current CTC.

Work Location: In person

  • Production Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India Absolute Talent Full time

    We are looking for a proactive and detail-oriented Production Support Engineer with expertise in Oracle databases and .NET applications .The ideal candidate will be responsible for maintaining the health of production systems.

  • Product Support Engineer

    7 days ago

    Noida, Uttar Pradesh, India WatchGuard Technologies Full time

    Job Title: Product Support Engineer (Night Shift)Job Location: Noida, IndiaShift Timing: 9PM-6AM ISTWork Mode: Work from Office (5 days)Position Overview:Product Support Engineer will provide in-depth support to WatchGuard's customers and Partners. The PSE will work on complex problem solving around Networking and WatchGuard services for WatchGuard...

  • Product Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India WatchGuard Technologies Full time

    Job Title: Product Support Engineer (Night Shift)Job Location: Noida, IndiaShift Timing: 9PM-6AM ISTWork Mode: In Office, 5 Days WorkingPosition Overview:Product Support Engineer will provide in-depth support to WatchGuard's customers and Partners. The PSE will work on complex problem solving around Networking and WatchGuard services for WatchGuard...

  • Technical Product Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India PeopleX Ventures Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the Role:As a Product Support Specialist, you'll be the first line of contact for our client'scustomers. You'll work closely with our Customer Success and Engineeringteams to troubleshoot product issues, gather feedback, and help customersget the most out of our client's product.This is a customer-facing role that requires excellent communication...

  • Production Support

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Windows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss - Windows/ Linus + any of the deployment tool knowledge is required Hands-on experience on ticketing tools (Jira / Freshdesk). Hands-on experience into Windows and Linux and application support and knowledge deployment installations Perform production support activities which involve the...

  • Production Engineer

    3 days ago

    Noida, Uttar Pradesh, India Combustion Research Associates Full time

    ":" CRA is a specialist engineering company that designs and manufactures robust, custom-engineered systems for the Energy and Defence sectors. With over 30 years of experience and in-house manufacturing capabilities, we deliver high-performance solutions across combustion systems, biogas and flaring systems, and weapon handling equipment.Our clients include...

  • Production Engineer

    6 days ago

    Noida, Uttar Pradesh, India CRA Full time

    CRA is a specialist engineering company that designs and manufactures robust, custom-engineered systems for the Energy and Defence sectors. With over 30 years of experience and in-house manufacturing capabilities, we deliver high-performance solutions across combustion systems, biogas and flaring systems, and weapon handling equipment.Our clients include...

  • Support Engineer

    5 days ago

    Noida, Uttar Pradesh, India ALIQAN Technologies Full time

    Job Title: Support EngineerExp: 3+ YearsType: Contract for 6 Months + ExtendableLocation - Noida/ BangaloreNight shift rotationalOrganisation Name: NEC Corporation of India Ltd.Reporting Relationship: Project ManagerRole Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network...

  • Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India ALIQAN Technologies Full time

    Job Title: Support EngineerExp: 3+ YearsType: Contract for 6 Months + ExtendableLocation - Noida/ BangaloreNight shift – rotationalOrganisation Name: NEC Corporation of India Ltd.Reporting Relationship: Project ManagerRole Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network...

  • Engineer - Product Definition

    2 weeks ago

    Noida, Uttar Pradesh, India Arabelle Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Arabelle Solutions, part of EDF Group, we're proud to design services and solutions that are generating power not just for today and tomorrow but for generations to come.  You'll work alongside passionate bright minds. We offer a broad range of opportunities for those eager to build tomorrow's world.We believe a supportive culture is key to reach common...