Product Support Engineer

8 hours ago

Noida, Uttar Pradesh, India Venera Video Tech Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Designation: Product Support engineer

Job Description:

  • Trouble-shoot issues reported by global customers and prospects.
  • Follow-up with customers and internal teams until a ticket gets resolved.
  • Helping customers with their technical queries during pre-sales and post-sales.
  • Document and track issues to closure through helpdesk.
  • Preserve important inputs in repository taken from customer cases and update them in knowledge base.
  • Update/maintain Application documentation
  • Deliver product demos to global clients; capture and document additional requirements.
  • Capture customer feedback and communicate it to team for improvements.
  • Pre-release (UAT) testing of Application.
  • Conduct product assessment activities such as performance tests.
  • Monitor the Cloud services and maintain the upkeep of all Cloud systems.
  • Analyze logs, run MySQL queries, and use scripting to troubleshoot system behaviour.
  • Manage VPN Firewall to ensure secure remote access for employees.
  • Maintain and administer FTP servers to facilitate file transfer operations.
  • Handle NAS Management for efficient storage and data retrieval.
  • Utilize Zoho-desk for customer support.
  • Handle Stream Repository Management to organize and manage multimedia content.
  • Coordinate with Engineering/DevOps for bug fixes, escalations, and production incidents.
  • Conduct System Administration tasks to maintain workstations health.
  • Manage Network Administration tasks to ensure network reliability and performance.

Skills Required

  • Operating Systems: Proficiency in various operating systems such as Windows, Linux.
  • Excellent problem-solving skills and attention to detail.
  • Knowledge of SQL.
  • Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
  • Understanding of network security principles and best practices.
  • Knowledge of firewall technologies.
  • Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
  • Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
  • Strong verbal and written communication skills. Good command on English.
  • Willing to work in any shift as we will be providing 24x7 support.

Qualification:

  • BE/B.Tech, ME/ M.Tech from reputed engineering colleges

Experience: 0 - 2 Year

Location: Noida, Sec-68

Website:

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Application Question(s):

  • Please mention your expected CTC.
  • Please provide your academic score:

10th -

12th -

B.E. / B. Tech. -

M.E. / M. Tech. -

  • Are you comfortable with Job Location (Noida)?
  • Notice Period required to join?
  • Please provide your Current CTC.

Work Location: In person

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