Support Engineer

22 hours ago


Noida, Uttar Pradesh, India ALIQAN Technologies Full time

Job Title: Support Engineer

Exp: 3+ Years

Type: Contract for 6 Months + Extendable

Location - Noida/ Bangalore

Night shift rotational

Organisation Name: NEC Corporation of India Ltd.

Reporting Relationship: Project Manager

Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.

Job Responsibilities:

  • Knowledge of Service Now.
  • Familiar with running SSH commands on network devices.
  • Experience using Citrix Desktops.
  • Experience using Remote Desktop to configure hardware and software on Windows computers.
  • Knowledge of DHCP and DNS.
  • Experience working on incidents passed to them from lower-tier support groups.
  • Experience in troubleshooting complex hardware and software components.
  • Knowledge of configuring network-based printers

Bonus Points:

  • Knowledge of Point-of-Sale peripherals.
  • Experience working in the retail domain.
  • Experience writing knowledge base articles.

Minimum requirements:

  • L2 level of troubleshooting
  • Qualification: - BCA/MCA/B Tech/BE or equivalent
  • Provide case status updates to Customer and Retail Solutions personnel.
  • Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience

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