It Support Engineer
6 days ago
IT Support Engineer
Key Responsibilities
- Installing and configuring computer systems, software, and peripheral devices.
- Responding to user support requests via phone, email, or remote access tools.
- Diagnosing and resolving hardware, software, and networking problems.
- Managing user accounts, access permissions, and onboarding/offboarding processes.
- Supporting enterprise environments including Windows, macOS, Microsoft 365, Active Directory, and cloud platforms.
- Documenting incidents, maintaining technical records, and updating knowledge bases.
Required Skills and Qualifications
- Bachelors degree in Information Technology, Computer Science, or related field (preferred).
- 13 years of experience in IT support or help desk roles.
- Proficiency with operating systems (Windows 10/11, macOS), Office 365, and networking fundamentals.
- Familiarity with ticketing systems, remote support tools, and endpoint management.
- Strong troubleshooting, communication, and customer service skills.
- Role may require on-site presence and work outside standard hours (24x7 Rotational Shift)
- Fast-paced environment requiring multitasking and adaptability
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