Product Support Engineer

7 days ago

Noida, Uttar Pradesh, India S. A. Solution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

About the Role

We are looking for a Technical Support Associate to support Adobe Workfront, a leading work management platform under the Adobe Experience Cloud suite. In this role, you will ensure seamless service delivery, resolve technical incidents, and collaborate with internal teams to maintain high service standards for global enterprise customers.

Key Responsibilities

  • Act as the primary point of contact for Workfront-related support requests and incidents.
  • Collaborate with internal teams such as Technical Account Managers, Engineering, and Operations to drive issue resolution.
  • Monitor, analyze, and troubleshoot technical incidents to ensure minimal disruption for customers.
  • Participate in critical event management, providing timely updates and maintaining service continuity.
  • Identify opportunities for automation and process improvement to enhance operational efficiency.
  • Maintain detailed case documentation and contribute to the internal knowledge base.
  • Provide clear, professional communication to customers and stakeholders throughout issue resolution.

Required Skills and Experience

  • Experience: 1–3 years in a customer support, technical support, or service center environment.
  • Technical Knowledge:
  • Strong understanding of web technologies – Java/J2EE, JavaScript, HTML, CSS, XML, jQuery.
  • Basic understanding of databases (SQL) and data querying.
  • Familiarity with operating systems (Windows, UNIX, Linux).
  • Understanding of networking concepts, SDLC, and Agile methodologies.
  • Analytical Skills: Ability to analyze system behavior and provide actionable insights.
  • Communication: Excellent verbal and written communication with a customer-first mindset.
  • Flexibility: Willingness to work in rotational shifts to support global clients.

Preferred Skills

  • Hands-on experience with Adobe Workfront or other Adobe Experience Cloud products (Adobe Analytics, Adobe Campaign, Adobe Target, Adobe Experience Manager).
  • Exposure to digital marketing platforms or SaaS-based product support.
  • Experience with reporting or collaboration tools such as Power BI, PowerApps, SharePoint, Excel.
  • Understanding of automation and workflow management concepts.

Why Join Adobe

  • Be part of a global leader in digital experience and cloud technology.
  • Collaborate in an inclusive, innovative, and customer-centric environment.
  • Access continuous learning, career growth, and global exposure.

Job Type: Full-time

Pay: ₹500, ₹520,000.00 per year

Application Question(s):

  • What is your current location ?
  • What is your current CTC ?
  • What is your expected CTC ?
  • What is your notice period ?

Experience:

  • Technical support: 1 year (Required)

Work Location: In person

  • Product Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Venera Video Tech Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Designation: Product Support engineerJob Description:Trouble-shoot issues reported by global customers and prospects.Follow-up with customers and internal teams until a ticket gets resolved.Helping customers with their technical queries during pre-sales and post-sales.Document and track issues to closure through helpdesk.Preserve important inputs in...

  • Product Support

    1 week ago

    Noida, Uttar Pradesh, India MCUBE Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Location:NoidaExperience:2-4 yearsWorking Days:5 daysWork Mode:On-siteResponsibilities:• Strongproduct knowledge and problem-solving skills.• Manage and resolve customer queries related to WhatsApp services efficiently.•Work closely with internal teams to ensure a seamless customer onboarding and supportprocess.• Stay updated withMeta products &...

  • Production Support

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    "Experience into Production Support experienceWindows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss - Windows/ Linus + any of the deployment tool knowledge is requiredHands-on experience on ticketing tools (Jira / Freshdesk).Hands-on experience into Windows and Linux and application support and knowledge deployment installations Perform production...

  • Technical Product Support Specialist

    3 days ago

    Noida, Uttar Pradesh, India PeopleX Ventures Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the Role:As a Product Support Specialist, you'll be the first line of contact for our client'scustomers. You'll work closely with our Customer Success and Engineeringteams to troubleshoot product issues, gather feedback, and help customersget the most out of our client's product.This is a customer-facing role that requires excellent communication...

  • Production Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Csba Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Responsible for Production Plan, Manpower deployment on shift basis, Material from store for daily production plan, Troubleshooting on machines. FG Transfers to store. Support training and development Required Candidate profileBE / Diploma in Mechanical Engineering with 3 - 6 yrs exp. having knowledge of SPM Machines. Knowledge of Nuts, Bolts, Pressure &...

  • Production Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India S-CUBE, Satyam Software Solutions Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key ResponsibilitiesInvolved in daily production activities to meet targets and deadlines.Operate and maintain mechanical production equipment and tools.Implement and adhere to safety and quality standards in the manufacturing process.Assist in process planning, scheduling, and resource allocation.Troubleshoot mechanical issues and coordinate with...

  • Production Support

    7 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Windows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss - Windows/ Linus + any of the deployment tool knowledge is required Hands-on experience on ticketing tools (Jira / Freshdesk). Hands-on experience into Windows and Linux and application support and knowledge deployment installations Perform production support activities which involve the...

  • Production Engineering

    1 week ago

    Noida, Uttar Pradesh, India Talent Vision Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionPosition: Engineer - ProductionRelevant Experience: 3 - 5 YearsReporting to: Assistant Manager/Deputy ManagerDepartment: OperationsJob Purpose:To ensure effective execution and co-ordination of production activity in both morning & night shifts.Functional Responsibilities:Shall be responsible for daily production plan complianceManpower...

  • Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Morneau Shepell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities:In this role, you will:BE AN OWNER: Use your strong technical and diplomatic skills to address customerissues and provide customer feedback to Product and Engineering teams.WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers,architects, and support personnel to resolve problems with potentially very costly...

  • Production Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India GMax Full time ₹ 80,000 - ₹ 12,00,000 per year

    We are looking for a Production Support Executive to join our fintech operations team. You will be responsible for monitoring, troubleshooting, and supporting our digital financial products in production, ensuring seamless service for our internal teams, banking partners, and customers.Required Skills & Qualifications● Bachelor's degree in Computer...