Support Engineer

1 day ago

Noida, Uttar Pradesh, India Morneau Shepell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Responsibilities:

In this role, you will:

  • BE AN OWNER: Use your strong technical and diplomatic skills to address customer

issues and provide customer feedback to Product and Engineering teams.

  • WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers,

architects, and support personnel to resolve problems with potentially very costly and

far-reaching consequences.

  • EMPOWER OTHERS: Collaborate with your teammates, the Product and

Engineering teams including filing JIRAs to report reproducible bugs.

  • RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This

position may require working an irregular shift, including the weekend/holidays (Shifts

are subject to change based on evolving team and customer needs).

Description:

PNACC (Phone Numbers and Account Administration) PSE (Personalized Support Engineer) PNACC PSE is primarily focused on Phone Number products and a minor focus on

Account related questions. They will deal with a generally high volume of tickets 30+ per day with a varying level of effort. Some need simple replies and others need more time investigating. Our work is primarily over Zendesk tickets, with SLAs ranging from 1hr to 3 hrs.

Our PNACC training takes about 2 weeks to get the new hire comfortable with common tickets, such as phone transfers and experience with our internal tooling. Training will help cover the majority of work, but being a self-starter to be proactive and research when the issue at hand

is new or different, will be critical to success. Although we will have team members willing to assist, we need each PSE to be autonomous to a degree to put the initial effort first to find the right information. The PSE will need to be able to navigate our internal Wiki and external

website to get the information needed to correctly execute the request. These sources have a large quantity of information, therefore, being organized will help you manage the different complexities you may face. Whats key for the PSE is to pay close attention to detail to the

customer request and not missing the specific asks. As our customers are the high value top tier customers who pay for our service, it's critical to communicate professionally and timely. Learning a variety of tools will be necessary to support the range of issues escalated by our

customers. The tools are primarily browser based, ranging our internal tools to 3rd party tools. Being comfortable learning and dealing with this variety will help the PSE handle the different issues they come across.

Required:

  • Fluent in English language (both oral and written)
  • 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions.
  • Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk.
  • Excellence in task prioritization and evaluation of situational urgency.
  • Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
  • Ability to stand in the customers shoes and demonstrated dedication to the customer experience.
  • Enthusiasm for interacting and collaborating with other departments within in your search for the solutions our customers need.

Desired:

  • Coming from a technical background
  • Experience working with top tier customers.
  • Experience working with REST APIs.
  • Experience working with JIRA, Confluence, Airtable and other project tools.
  • Previous exposure or knowledge of products

  • Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India R Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usAtR Systemswe are shaping the future of technology by designing cutting-edge software#products, platforms, and#digitalexperiences that drive business growth for our clients.Our product mindset and advanced engineering capabilities in#Cloud, Data,#AI,and Customer Experience empower us to deliver innovative solutions to key players across the high-tech...

  • Support Engineer

    1 day ago

    Noida, Uttar Pradesh, India IOSPL Technology Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the role:We're looking for an experienced IAM Support Engineer to join our Managed Services team. The role focuses on ForgeRock Access Management (AM) support,including incident handling, problem management, and change control, while ensuring high system performance and customer satisfaction. Job Responsibilities:Provide L3 support for ForgeRock AM,...

  • Product Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India AppSquadz Software Pvt. Ltd Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description – Product Support EngineerPosition: Product Support EngineerExperience: 3 yearsLocation: Onsite/NoidaAbout the RoleWe are looking for a proactive and technically skilled "Product Support Engineer" with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good...

  • Technical Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:5+yearsJDTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid ModeMandatory tool:Journey optimizerIf interested do...

  • Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Dmi Innovations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processesInforming the project team of...

  • Desktop Support Engineer

    1 day ago

    Noida, Uttar Pradesh, India ITMantra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Network Engineer, you will be responsible for installing, maintaining, and repairing network infrastructure and application components. You will need to respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support. Additionally, you will supervise the administration...

  • Desktop Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India S P Solutions Point Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionS P Solutions Point Pvt. Ltd. offers a diverse range of technology solutions designed to help businesses improve their operations and remain competitive in today's dynamic digital landscape. We provide hardware and software products, IT consulting services, network infrastructure setup and maintenance, and security solutions. Our team of...

  • Vip Support Engineer

    7 days ago

    Noida, Uttar Pradesh, India Said Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:1) VIP support engineer will own the reported incident, work with respective IT or outside IT teams to resolve the issue on topmost priority.2) VIP support engineer should be thorough technical expert who can resolve most of the issues by him/herself, specially on MAC books, Smart phone, Tablets, iPhone devices and related software.3)...

  • Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Netforchoice solutions pvt ltd Full time ₹ 25,000 - ₹ 35,000 per year

    Position /Designation : L2 Support EngineerKey deliverables / Responsibilities· Hands on Experience on LINUX platform & Virtualization (ESXI, KVM, Proxmox)· Resource planning & workload distribution· Training & upskilling roadmap for team· Building SOPs and playbooksKey Competencies· Advanced System Administration· User & Security Management· Storage...

  • IT Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Innovatiview Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job OverviewWe are seeking a motivated and detail-oriented IT, CCTV & VoIP Support Engineer to join our team. This entry level/associate role is ideal for candidates with basic knowledge of IT systems, networking, CCTV, and VoIP solutions who are eager to learn, grow, and contribute to maintaining secure and reliable infrastructure.CCTV Support &...