Support Engineer

1 week ago


Noida, Uttar Pradesh, India Dmi Innovations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key responsibilities:

  • Continuous 24/7 tickets monitoring and alerting
  • Logging production errors in the ticketing system
  • Investigating and analyzing production issues
  • Notifying customers as necessary
  • Restoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processes
  • Informing the project team of necessary changes to address and resolve the error, if applicable
  • Engaging Tier 2 support when needed
  • Generating weekly and monthly ticket reports

Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, or relevant experience.
  • Proven experience as a Support Engineer or in a similar customer support role.
  • Required: Over 2 years of experience with Linux (Windows experience is a plus).
  • Required: Over 2 years of experience with SQL/NoSQL databases.
  • Required: Proficiency in diagnosing and resolving basic technical issues.
  • Required: Fluent in both spoken and written English.
  • Required: Willingness to work shifts, including one weekend per month (24/7 shifts).
  • Required: Exceptional communication skills.
  • Required: Customer-focused and able to remain calm under pressure.
  • Preferred: Proven experience with Java programming.

Please note that we're looking for candidates from Noida who're open to work from office in rotational shifts.


  • Support Engineer

    2 days ago


    Noida, Uttar Pradesh, India R Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usAtR Systemswe are shaping the future of technology by designing cutting-edge software#products, platforms, and#digitalexperiences that drive business growth for our clients.Our product mindset and advanced engineering capabilities in#Cloud, Data,#AI,and Customer Experience empower us to deliver innovative solutions to key players across the high-tech...

  • IT Support Engineer

    7 days ago


    Noida, Uttar Pradesh, India SaaS Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks,...

  • It Support Engineer

    2 weeks ago


    Noida, Uttar Pradesh, India Portway Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    IT Support EngineerKey ResponsibilitiesInstalling and configuring computer systems, software, and peripheral devices.Responding to user support requests via phone, email, or remote access tools.Diagnosing and resolving hardware, software, and networking problems.Managing user accounts, access permissions, and onboarding/offboarding processes.Supporting...


  • Noida, Uttar Pradesh, India AppSquadz Software Pvt. Ltd Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description – Product Support EngineerPosition: Product Support EngineerExperience: 3 yearsLocation: Onsite/NoidaAbout the RoleWe are looking for a proactive and technically skilled "Product Support Engineer" with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good...


  • Noida, Uttar Pradesh, India i4s infra security solution private limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Descriptioni4s Infra Security Solution Private Limited is a premier provider of intelligent supervision, safety, security, and surveillance solutions. Boasting a team of over 75 highly skilled technicians and resident engineers spread across India, we handle project work and services for ELV & IT infrastructure. We are proudly recognized as India's...

  • IT Support Engineer

    4 days ago


    Noida, Uttar Pradesh, India SaaS Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About SaaS LabsJoin SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise,...


  • Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:5+yearsJDTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid ModeMandatory tool:Journey optimizerIf interested do...


  • Noida, Uttar Pradesh, India S P Solutions Point Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionS P Solutions Point Pvt. Ltd. offers a diverse range of technology solutions designed to help businesses improve their operations and remain competitive in today's dynamic digital landscape. We provide hardware and software products, IT consulting services, network infrastructure setup and maintenance, and security solutions. Our team of...


  • Noida, Uttar Pradesh, India Said Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:1) VIP support engineer will own the reported incident, work with respective IT or outside IT teams to resolve the issue on topmost priority.2) VIP support engineer should be thorough technical expert who can resolve most of the issues by him/herself, specially on MAC books, Smart phone, Tablets, iPhone devices and related software.3)...

  • Support Engineer

    1 week ago


    Noida, Uttar Pradesh, India Netforchoice solutions pvt ltd Full time ₹ 25,000 - ₹ 35,000 per year

    Position /Designation : L2 Support EngineerKey deliverables / Responsibilities· Hands on Experience on LINUX platform & Virtualization (ESXI, KVM, Proxmox)· Resource planning & workload distribution· Training & upskilling roadmap for team· Building SOPs and playbooksKey Competencies· Advanced System Administration· User & Security Management· Storage...