IT Support Engineer

4 days ago

Noida, Uttar Pradesh, India SaaS Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About SaaS Labs

Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.

The IT Support Engineer is responsible for providing comprehensive technical support and maintenance across various IT services, including access management, user onboarding and offboarding, application management, infra & network management. The role requires strong technical skills, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

How You'll Contribute:

  • Technical Support: Provide end-to-end troubleshooting for desktop systems, applications, and network connectivity; resolve hardware, software, and OS-related issues.

  • Hardware & Software Maintenance: Install, configure, and maintain computers, peripherals, and mobile devices; ensure timely updates across macOS, Windows, and Linux.

  • Network Management: Support and troubleshoot LAN/WAN/VPN connectivity; manage routers, switches, and wireless networks to maintain secure and stable operations.

  • User Training & Documentation: Conduct user training sessions, maintain documentation of processes and solutions, and create user guides for common tools and workflows.

  • IT Asset Management: Track and maintain IT hardware, software licenses, and inventory; coordinate with vendors for procurement, repairs, and replacements.

  • Security & Compliance: Implement and monitor IT security policies; assist with SOC/ISO/HIPAA audits and ensure compliance with organisational standards.

  • Access & Onboarding: Manage user access controls (JumpCloud, Google Workspace, Slack); oversee onboarding/off boarding processes, including account setup and asset recovery.

You're a Great Fit If You Have:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

  • IT Support Experience: Proven background as an IT Support or Desktop Support Engineer, with hands-on expertise in access management, user onboarding/offboarding, and application management.

  • Technical Proficiency: Strong working knowledge of Mac OS, Windows, and Linux, along with experience in GWS, Slack, Atlassian, and other productivity tools.

  • Systems & Cloud: Familiarity with identity and access management platforms (JumpCloud, JAMF, Active Directory, LDAP) and exposure to cloud environments like AWS, Azure, or Google Cloud.

  • Networking & Troubleshooting: Solid understanding of network fundamentals, diagnostics, and resolution of hardware/software issues.

  • Soft Skills: Excellent communication, analytical, and problem-solving abilities with a customer-first approach; capable of working independently and collaboratively.

  • Good to have: Certifications such as CompTIA A+/Network+/Security+, ITIL Foundation, or CCNA/MCSE, plus familiarity with automation (PowerShell/Bash), ITSM tools (ServiceNow/Jira Service Desk), and endpoint management solutions (MDM, SCCM, Intune).

Why Join us

  • Opportunity to work and collaborate with a truly global team spread across 6 countries

  • Routine hackathons and learning boot camps to promote knowledge sharing

  • Comprehensive medical benefits and term insurance

Curious about what we're building? Follow us on LinkedIn to be the first to know

  • Support Engineer

    2 days ago

    Noida, Uttar Pradesh, India R Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usAtR Systemswe are shaping the future of technology by designing cutting-edge software#products, platforms, and#digitalexperiences that drive business growth for our clients.Our product mindset and advanced engineering capabilities in#Cloud, Data,#AI,and Customer Experience empower us to deliver innovative solutions to key players across the high-tech...

  • Technical Support

    4 days ago

    Noida, Uttar Pradesh, India Networkkings It Services Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    IT MNC – L1 Technical Support (Intl Voice, Noida)Immediate openings for US process. Req 0–4 yrs exp in Tech/Voice support, VPN, Outlook, Networking. Excellent English (Comm 9/10). Night shifts. Salary 3–5 LPA. Fresher can apply.

  • IT Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India SaaS Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks,...

  • It Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Portway Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    IT Support EngineerKey ResponsibilitiesInstalling and configuring computer systems, software, and peripheral devices.Responding to user support requests via phone, email, or remote access tools.Diagnosing and resolving hardware, software, and networking problems.Managing user accounts, access permissions, and onboarding/offboarding processes.Supporting...

  • Support Engineer

    20 minutes ago

    Noida, Uttar Pradesh, India IOSPL Technology Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the role:We're looking for an experienced IAM Support Engineer to join our Managed Services team. The role focuses on ForgeRock Access Management (AM) support,including incident handling, problem management, and change control, while ensuring high system performance and customer satisfaction. Job Responsibilities:Provide L3 support for ForgeRock AM,...

  • Product Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India AppSquadz Software Pvt. Ltd Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description – Product Support EngineerPosition: Product Support EngineerExperience: 3 yearsLocation: Onsite/NoidaAbout the RoleWe are looking for a proactive and technically skilled "Product Support Engineer" with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good...

  • Support Engineer

    9 minutes ago

    Noida, Uttar Pradesh, India Morneau Shepell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities:In this role, you will:BE AN OWNER: Use your strong technical and diplomatic skills to address customerissues and provide customer feedback to Product and Engineering teams.WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers,architects, and support personnel to resolve problems with potentially very costly...

  • Technical Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India i4s infra security solution private limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Descriptioni4s Infra Security Solution Private Limited is a premier provider of intelligent supervision, safety, security, and surveillance solutions. Boasting a team of over 75 highly skilled technicians and resident engineers spread across India, we handle project work and services for ELV & IT infrastructure. We are proudly recognized as India's...

  • Technical Support Engineer

    2 days ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:5+yearsJDTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid ModeMandatory tool:Journey optimizerIf interested do...

  • Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Dmi Innovations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processesInforming the project team of...