Technical Support Executive- API and Product

3 days ago

Noida, Uttar Pradesh, India ba744c6c-90db-4683-abfb-4d9362b0c17e Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Technical Support Executive

Location:
Sector-62, Noida

Company:
TechRyde Private Limited

Experience:
1 to 3 years (or more)

Employment Type:
Full-Time

Shift:
US Shift (Night Shift)

Work Mode:
5 days (In-office)

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused API & Product Support Specialist to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:


• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.


• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.


• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).


• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.


• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.


• Document common issues, solutions, and create support documentation and knowledge base articles.


• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.


• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:


• 1–3 years (or more) of experience in technical support, API support, or product support roles.


• Strong knowledge of RESTful APIs, API documentation, and integration practices.


• Hands-on experience with Postman, Swagger, or other API testing tools.


• Understanding of software development lifecycle and debugging techniques.


• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.


• Strong problem-solving skills and a proactive approach to resolving technical issues.


• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:


• Experience with API authentication methods (OAuth, API keys, etc.).


• Familiarity with log analysis and debugging tools.


• Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?


• Work on cutting-edge solutions shaping the future of hospitality and retail.


• A collaborative work environment with global clients and diverse projects.


• Growth opportunities and ongoing learning & development support.


• Flexible work culture and a supportive team.

How to Apply:

Send your updated resume to
[]
with the subject line "API & Product Support Specialist – Application".

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